North-Western Concession Company LLC works in the road construction sector, implementing construction and operational projects for the main sections of the Moscow-St. Petersburg highway. Within the company, the European company VINCI Highways, an operator of road infrastructure, and the Russian company MOSTOTREST operate as its participants. The official website of M11 reveals the main activities of the company, which consist in maintaining high technical and operational characteristics of the high-speed section of the M11 highway under its jurisdiction, connecting the official and northern capitals of Russia. Regular users of the company’s services have access to a personal M11 account, which allows them to receive information about the company’s work, changes in tariffs and new services.

Personal account features

The M11 personal account is available to any user, opening up a wide range of possibilities for remote road service.

Among the main features of the personal account of M11 transponders are:

• View the balance account status and top it up from a bank card account.
• Information about transits for the month.
• Monthly account statement with information about all deposits.
• View used subscriptions and connect new ones.
• View information about remaining trips.

Among the advantages of using a personal account, users note the convenience and simplicity of authorization, as well as payment by bank card - during the payment process, the client is spared from entering the card number multiple times. The M11 personal account is available for owners of Phone, iPad - iPod touch gadgets, tablets and netbooks, laptops.

Registration and login to your personal account

Registration in the M11 personal account is available to all users. It does not require additional agreements or trips to the office. The registration procedure takes a minimum of time and requires minimal client data.

The registration form is represented by the following fields:

• E-mail address.
• Login.
• Password of at least 6 characters.

Having specified these data, you must click on the “Register” button, after which an authorization code and a login link will be sent to your email address.

Login to your M11 personal account in the future is carried out using the login and password specified during registration. There is also a button to recover the password for logging into the user account. Forgotten login and password will be sent to your email address.

The toll section of the Moscow-St. Petersburg M11 expressway 15–58 km is serviced by United Toll Collection Systems LLC. The organization is the largest operator of toll roads in Russia. Customers with a transponder for automatic toll debiting can register on the official website of the OSSP company 15-58m11.ru in order to control expenses, top up their balance and perform other operations in their M11 personal account.

Registration in your personal account

You cannot register your M11 personal account on the website yourself. Creating a user account is possible after signing an agreement with the SZKK company for the use of a transponder to pay for travel on a toll road from 15 to 85 km. The client receives login information (login, password) with a copy of the signed agreement.

To conclude a service agreement, you must visit the SZKK office. An individual will need to present a passport and fill out a form with contact information. Representatives of legal entities must provide documents confirming their authority, certificates of state registration. registration and tax registration, bank details and extract from the Unified State Register of Legal Entities/Unified State Register of Individual Entrepreneurs.

Login to your M11 personal account

1. Click on the “Personal Account” button located in the upper right corner of the main page.
2. Fill in two fields: “Username” (enter the login specified in the contract there) and “Password”, issued along with the documents when signing the service agreement at the company’s office.
3. Click "Login".

To recover your password, click on the “Forgot your password?” button. under the authorization form. You will need to indicate your username and e-mail associated with your account, retype the characters from the picture and click “Submit”. Instructions with further actions will be sent to your mailbox.

If you have lost not only your password, but also your personal account login, contact the M11 user support service using the contacts listed on the website.

Possibilities

The M11 personal account allows the user to:

• monitor the balance of the personal account to which the transponder is linked;
• remotely deposit funds into your account;
• view transaction history (write-offs, replenishments, etc.);
• order monthly statements from your personal account;
• purchase a subscription for travel on a toll highway, control the number of remaining trips.

• find out the tariffs for travel on the toll road section served by the SZKK company;
• use an online calculator to calculate the estimated cost of the trip;
• order a transponder through the official online store of the SZKK company (available to both individuals and legal entities);
• view and, if necessary, download contracts for the provision of services by SZKK;
• sign up at the sales office by choosing a location convenient for you;
• learn about all the ways to pay for travel on the M11;
• study the classification of vehicles to determine which group the car belongs to and find out at what rate the fee will be charged;
• view, save in PDF format or print a detailed map of the toll road with marked toll points on it;
• Find out travel conditions for owners of transponders of other operators.

North-Western Concession Company LLC, together with the Ministry of Transport of the Russian Federation, launched the construction of the Moscow-St. Petersburg expressway in the section 15-58 km in 2009. Starting in 2014, this section of the highway was opened for traffic. At the moment, travel here is carried out on a paid basis. The easiest way to drive along this section of the highway is to purchase a transponder. All owners of such devices can get access to a personal account, which will allow them to manage their trips, therefore the toll section of the road.

Personal account features

The M11 personal account provides users with ample opportunities. These opportunities are primarily aimed at improving the quality of technical service for each client who has entered into an agreement with the company and makes regular trips along the Moscow-St. Petersburg highway section. The key functions of the Internet service include:

• Control of expenses for travel on the road;
• Control of the client’s personal account balance;
• Fast online account replenishment;
• Linking the card to your personal account;
• Ability to view travel information for the month;
• Generating an account statement indicating all expenses and replenishments for the last month;
• Obtaining information about used subscriptions;
• Connecting new subscriptions;
• Obtaining information about the number of remaining trips.

Registration in your personal account M11

Any transponder user who has entered into an agreement with the company can gain access to his personal account. In this case, there is no need to make additional registration in the Internet service. When concluding an agreement with North-West Concession Company LLC, the client automatically becomes a registered participant in the system. When registering and issuing papers, a personal profile is created for him and a personal login and password are issued to access the system.

Login to your personal account

You can log in to your personal account from the official company resource. Once on the main page of the site, a special button will be displayed on the right side, which is called “Personal Account”. By clicking on this button, the client will automatically be redirected to the system login page. The authorization process will not cause much inconvenience and will not take much time. In a special form you will only need to indicate the username (login) and password received when concluding the agreement. Having provided this information, all you have to do is click on the login button.

If the client has lost his password, he will need to go through the procedure to recover it. To do this, follow the link “Forgot your password?”. The password recovery procedure will require the subscriber to indicate his username (login) and email address. If the client has several email accounts, he should indicate exactly the one that was specified when drawing up the contract. Having entered your personal information, all you have to do is enter the code shown in the picture and click the “Submit” button. Instructions for password recovery will be sent to the specified email address.

Mobile app

To make it convenient to control their trips along the toll section of the road, even while on the road, the company’s clients are given access to a mobile personal account. This service is very easy to manage and contains all the functions of its Internet counterpart. To fully use the mobile software, you only need to go through the authentication procedure once by entering your username and password to access the system.

Installation of the application is available for any mobile devices running on the IOS and Android operating systems. To download and install the application, you just need to go to the store of your operating system, find the application by its name and click the install button. Access to installing and using the program is provided free of charge.

Top up your balance through your personal account M11

You can top up your balance directly through your personal account. This operation is carried out by non-cash payment from a card of any bank. To deposit funds into your account, you will need to go to the balance section and click the “Top up balance” button. When making the first payment, the system will ask you to enter your card details. You will also need to indicate the replenishment amount.

After the first deposit has been successfully completed, the card used for payment will be attached to the user's account. This will allow you to top up your personal account in a couple of minutes. The main advantage of this function is that even if the client did not take the card with him, payment can be made without memorizing its details.

If there are often toll roads on your route, then it is better to pay for them using a transponder. The M11 highway is also a toll road, which can be paid using the M11 transponder.

The M11 transponder is an autonomous on-board device for driving through toll booths. With this device you can pay for toll roads without using cash or bank cards. Having a transponder, you do not have to stop near the payment acceptance point; you just need to reduce the speed to 20 km/h and the required amount will be debited from the transponder’s personal account automatically.

But in order to pay for travel using a transponder, you need to enter into an agreement on the section 15-58 km of the M11 expressway and open a personal account to account for the funds reserved for payment of travel. At the time of concluding the agreement, you will need to make a minimum down payment, which is necessary to activate your personal account:

1. 1000 rubles - for vehicles of categories I and II;
2. 2000 rubles - for vehicles of categories III and IV.

Vehicle categories table

The monthly payment is 50 rubles, but if several transponders are registered on your personal account, then this amount is multiplied by the number of transponders. In some cases, namely when there were no trips using a transponder during a calendar month, the monthly payment is 0 rubles.

For new users who entered into an agreement from February 1, 2016, the monthly fixed payment for using the transponder is not charged for the first 6 months - and this is only the first advantage of the transponder. Using the M11 transponder to pay for toll highways, you save time and money. To pay for travel, you do not need to look for your wallet and count money, open the window and reach for the cash register - the transponder will do all these unnecessary actions for you.

Automatic payment of toll roads

To avoid any problems when passing through a toll booth on the highway, you must always have a sufficient amount of money in your personal account and, most importantly, secure the M11 transponder in the correct place. Detailed instructions for installing the transponder will help you with this:

1. It is recommended to install the transponder inside the vehicle on the windshield;
2. When installing the transponder, the windshield must be dry and its temperature must not be lower than +15 degrees so that the glue can firmly fix the transponder on the glass surface;
3. Carefully remove the transponder from the packaging. Thoroughly wipe, degrease and dry the area on the windshield where the transponder will be installed;
4. Remove the protective covering from the adhesive backing of the transponder without touching it;
5. Hold the transponder horizontally and apply the adhesive backing to the designated location on the windshield for 10 seconds. The entire surface of the adhesive base must be in close contact with the surface of the glass.

Mounting the M11 transponder on the windshield

Another small feature for cars and trucks. In a passenger vehicle, the transponder is located at least 7 cm from the top edge of the windshield behind the rear view mirror. In a commercial vehicle, the transponder is located closer to the bottom edge of the windshield, so that there is about 10 cm of free space around it. It is also necessary to take into account that the windshield wipers do not cover the transponder.

If you have a sufficient amount of funds in your personal account and the transponder itself is secured in the correct place, then to travel through payment acceptance points you just need to do the following:

1. Select a specially designated lane where tolls are collected using a transponder;
2. Reduce the speed of the vehicle to 20 km/h.

Toll booths

The M11 transponder, in addition to convenience, allows you to pay for travel at competitive prices. This is due to the fact that all users of the M11 expressway on the section 15-58 km using a transponder to pay are provided with a single discount program.

Discount system

This program is called “My Road”. Under the terms of the discount program, you can get a discount of 20 to 70% on trips. The size of the discount depends on the number of trips made since the beginning of the calendar month. The discount is applied separately for each transponder. For example, if several transponders are attached to an account, then the number of trips made since the beginning of the month is calculated separately for each transponder.