Company "Hyundai Motor CIS" reports participation in a study of the quality of work of Hotlines. The study is conducted by the International Institute of Marketing and Social Research "GFK-Rus" every three months.

According to the results of a study conducted in the fall of 2013, Customer Support Service Hyundai for the fifth time it took first place in terms of quality of work among the Hotlines of 15 leading automobile brands in Russia. Hotline operation "Hyundai Motor CIS" is provided by the company ZAO Autoassistance (Russian Automobile Partnership). RAT is the first federal service company providing a full range of technical support services for motorists on the roads.

The latest study, the results of which became known at the end of January. conducted in the fall of 2013, from the position and for the sixth time in a row heads the top three Hotlines took place in the 4th quarter of 2013. Hotline Hyundai once again the highest award was awarded, with maximum ratings for the following parameters: service level and connection level. Thus, Call Center Hyundai continues to maintain its leading position and tops the top three automotive hotlines for the sixth time in a row.

A syndicative study by GfK Call Check allows us to evaluate the work of hotline operators of leading foreign automobile brands in the mass segment of the automobile market. The data obtained provides information about the competence of employees and their compliance with customer service requirements.

The results of the analysis showed that Hotline operators Hyundai not only provide advice on cars at any time of the day, but also assist in resolving emerging issues, while showing interest in communication and a desire to help, as well as competence and high communication skills.

The awards received are a clear confirmation of the company’s achievements Hyundai on the way to implementing a customer-oriented approach in the management system: one of the key factors influencing the company’s performance is the loyalty of its customers, both existing and potential.

Company "Hyundai Motor CIS" and PAT plan to continue to participate in research and are ready to share successful experience with dealers Hyundai. Improving the work of the Call Center, Hyundai strives to maintain a high level of service and maintain growth in customer satisfaction.

We draw your attention to the fact that this website is for informational purposes only and under no circumstances constitutes a public offer as defined by the provisions of Article 437 (2) of the Civil Code of the Russian Federation. For detailed information on the cost of cars, please contact the sales managers of the official dealer of Hyundai Motor CIS LLC - Avilon Automotive Group CJSC, Avilon branch. Official dealer of Hyundai."

Please provide your contact details.

Fields marked with “*” are required.

Customer Support Service Hyundai once again took first place in terms of quality of work among the Hotlines of 15 leading automobile brands in Russia according to the results of a study conducted by the International Institute of Marketing and Social Research "GFK-Rus". Customer Support Service Hyundai(exactly so in accordance with the standards Hyundai Motor Company called the company's Hotline) becomes the leader of the rating for the fifth time. This statistics is a clear confirmation of the company’s achievements Hyundai on the way to implementing a client-oriented approach to the management system. Hotline operation "Hyundai Motor CIS" is provided by the company ZAO Autoassistance (Russian Automobile Partnership). RAT is the first federal service company providing a full range of technical support services for motorists on the roads. Companies "Hyundai Motor CIS" and Russian Automobile Partnership have been closely cooperating since 2009 and have now implemented three successful projects: Hyundai Customer Support Service, a dedicated premium service line EQUUS Customer Support Service and a technical assistance program for owners “Road Assistance”. As part of the Roadside Assistance program, Clients can seek professional advice by telephone 24 hours a day, call emergency technical assistance, use the service of car evacuation and an emergency commissioner visiting the scene in cases of road accidents and breakdowns, as well as ask questions highly qualified lawyers. The study was conducted in September and October 2013; the statistics were based on an objective assessment of call service. The results of the analysis showed that Hotline operators Hyundai not only provide advice on cars at any time of the day, but also assist in resolving emerging issues, while showing interest in communication and a desire to help, as well as competence and high communication skills. On Tuesday, November 26, the company's CEO "Hyundai Motor CIS" Koo Yong-Gi congratulated the Customer Service staff on this high achievement and thanked them for successfully maintaining a high-quality level of customer service Hyundai. During the meeting, the areas of work of the Customer Support Service were also discussed. Hyundai and plans for their development. Improving the work of the Call Center, Hyundai strives to maintain a high level of service and maintain growth in customer satisfaction. The company's Customer Support Service is implemented using modern technologies in the field of communications and services based on high service standards Hyundai. An undoubted advantage and indicator of focus on Russian consumers is the round-the-clock operation of the service. The company will continue to strive to maintain its leading position by providing a high level of customer service 24 hours a day, 7 days a week, 365 days a year.

The official Hyundai dealer in Moscow "Autocenter City - South" provides full service and repair of Hyundai cars of the entire model range. The modern Hyundai car service center is located in Moscow on an area of ​​more than 900 sq.m. at 22 km of the Moscow Ring Road (outer side).

Sign up for the service

The dealership auto repair center has the following functional areas:

• Washing;
• Direct acceptance;
• Metalworking shop;
• Body and paint shops;
• Spare parts storage facilities;
• Car pick-up area from the service center.

The indisputable advantages of servicing Hyundai cars at a dealer are the presence of a direct acceptance zone and a warehouse of constantly available original spare parts of 100,000 items, located on two floors of the center's warehouse premises.

Direct acceptance of service

What does the direct acceptance service provide when contacting a Hyundai dealer's car service center? After a technical inspection and diagnostics, the master inspector, after technical inspection and diagnostics, directly in the direct acceptance area in the presence of the client, determines the vehicle components required for inspections, routine replacements or warranty repairs, and agrees with the car owner on the timing of the upcoming service and repair costs.

The direct vehicle acceptance service reduces the service time by half.

Metalworking shop

The service area of ​​the locksmith shop of the Hyundai dealer "Autocenter City - South" is broadcast online to monitors located in the customer waiting area. The main areas of work of the metalwork shop:

• carrying out scheduled/seasonal/unscheduled maintenance (TO);
• passing a state technical inspection and obtaining a vehicle diagnostic card (GTO);
• repair under warranty of faulty components;
• computer diagnostics of all types of Hyundai engines (reading ECU errors);
• diagnostics of main operating systems;
• overhaul of major vehicle systems (automatic/manual transmission, transmission, chassis, brake, heating, fuel, clutch, steering, ignition, fuel injection, etc.);
• repair of electrical equipment;
• installation of additional equipment.

Mechanical repairs of Hyundai cars are carried out exclusively on dealer-level equipment.

Body and paint shop

In order to ensure efficient operation of the body shop, we used an integrated approach to its organization. Areas of the body shop "Autocenter City - South" with a total area of ​​700 sq. meters:

• reinforcing station (post for carrying out reinforcing work and troubleshooting on a lift and without;)
• body (post for correcting body geometry, post for straightening and puttying work)
• preparation area for painting (posts for preparatory work on the extraction/correction of body damage; laboratory for the selection and preparation of paints; paint and varnish warehouse)
• painting (two painting and drying booths; storage area for painting equipment and painted parts)
• polishing

For all questions related to the purchase of a car, service, current promotions and offers, you can contact the Hyundai information and reference resource by phone:

8 800 333-71-67

Questions and answers

For trouble-free operation of your Hyundai car, it is necessary to regularly carry out maintenance in accordance with the Operation Manual and Service Book, including 1-month maintenance. Maintenance-1 month includes checking the main components and assemblies of the car, according to the regulations presented in the Service Book. Maintenance-1 month is a service that will be provided to you free of charge, with the exception of any additionally used lubricants, liquids or spare parts, as well as work to replace them, if required. Maintenance-1 month is carried out after 1 month or 1500 km from the date of purchase of a new car (whichever comes first).

Periodic maintenance is necessary to keep the vehicle in good technical condition. Please note that timely maintenance may be one of the conditions for the validity of the warranty. The maximum deviation from the established maintenance intervals should not exceed 1000 km or 1 month (whichever comes first).

Hyundai Motor CIS LLC recommends that you perform maintenance exclusively at official Hyundai dealership centers. Hyundai dealerships have trained personnel, the necessary tools and equipment, technical documentation, and use original spare parts. The presence of these conditions allows for qualified technical maintenance and repair of vehicles. When carrying out work in third-party organizations, it is impossible to guarantee the high quality of the work performed and the use of original spare parts, and therefore there may be negative consequences associated with the limitation of the Manufacturer’s warranty obligations and the unsatisfactory technical condition of the vehicle.

Hyundai Motor CIS LLC recommends that you perform maintenance and repairs exclusively using original Hyundai spare parts and/or accessories. Original spare parts and accessories mean spare parts and accessories manufactured by or under the control of the manufacturer and purchased from an authorized dealer. If you provide your own spare parts and/or consumables, the manufacturer cannot guarantee the high quality of the work performed, and the contractor has the right to refuse to perform the work if there are doubts about the quality of the spare parts provided by the client. In the case of maintenance or repair using materials provided by the customer, the authorized Hyundai dealership shall indicate in the purchase order a list of spare parts provided by the customer

Periodic maintenance is necessary to keep the vehicle in good technical condition. The maintenance schedule was developed by the manufacturer taking into account all the features of the car, and therefore, in order to undergo full technical maintenance, it is necessary to fully carry out routine checks and replacements. If the customer refuses to carry out any mandatory inspection work or replacements, the dealership does not have the right to put a mark on the completion of technical maintenance in the service book.

For trouble-free operation of your Hyundai car, it is necessary to regularly carry out its maintenance in accordance with the Operation Manual and Service Book. Maintenance includes checking the main components and assemblies, as well as replacing technical fluids and consumables in accordance with the maintenance regulations. Failure to perform or improper performance of periodic maintenance, including if maintenance was performed by an unofficial Hyundai dealer, may affect the performance and technical condition of your vehicle, especially if the vehicle is operated under difficult operating conditions. You can familiarize yourself with the definition of severe operating conditions, as well as the maintenance schedule when operating a vehicle in severe conditions, in the Operation Manual for your vehicle.

In the Maintenance Calculator section, follow the link and you can find information about prices for maintenance. Please note that the information on the cost of maintenance provided on this website is for informational purposes only and may differ from the actual prices at official dealerships. We recommend that you check the current cost of maintenance directly at official Hyundai dealerships.

The warranty is the Manufacturer’s obligation to eliminate faults caused exclusively by manufacturing defects (material or workmanship defects) free of charge for the Car owner. The warranty period depends on the model of your car. General information about warranty obligations is presented at the link. Detailed information about the warranty period and warranty conditions for your car is presented in the Service Book and the sales contract for your car.

Any element of a Hyundai car, with the exception of individual components listed in the Service Book, is subject to free replacement or repair by any official Hyundai Dealer Center during the warranty period, if defects in material or workmanship are identified in it, prior to the transfer of the Car to the first consumer, subject to timely completion Maintenance in accordance with the requirements of the regulations. Please note that the warranty does not apply to consumables, lubricants, and other items subject to wear and destruction during normal use. You can find out more about the warranty terms and exclusions in the Service Book.

The warranty period for the paintwork is equal to the warranty period for your car. The warranty period differs depending on the model of your car. General information about warranty obligations is presented at the link. You can find out more about the terms of the warranty and exceptions to it for your car in the Service Book. The warranty on paint and varnish coating provides for free repair of painted surfaces if a defect in paint and varnish materials or the technology for their application is identified, and only if the causes of these defects are of a production nature.

The tires installed on the vehicle are components that are supplied to the factory by a third party supplier. Therefore, the warranty for this component is provided by the tire manufacturer. If you find a defect in the tires installed on your car (not caused by wear or mechanical damage), we recommend that you contact an official Hyundai dealership, which will help you resolve this issue.

The right to decide on the need and method of warranty repairs (repair or replacement) belongs exclusively to the official Hyundai dealership. To make such a decision, the dealership must diagnose the vehicle.

If, as a result of diagnostics carried out by an official Hyundai dealership, it is determined that there is no manufacturing defect or no malfunction as such, then repairs cannot be performed under warranty. If you do not agree with the conclusion of the dealership, we recommend that you contact the Customer Service of the dealership to discuss the situation and develop further actions. Additionally, we recommend that you familiarize yourself with the information contained in the service book in the chapter “What is not covered by the warranty.”

At the time of receiving the vehicle without carrying out diagnostic work, the dealership cannot determine whether there is a malfunction and what its cause is. Therefore, the dealership informs you about the cost of diagnostics. Diagnostics of a car under warranty are carried out on a paid basis only in two cases: 1) When the client reports a malfunction of the car and the fault is not confirmed during the diagnosis. 2) When the client reports a car malfunction and during diagnostics the malfunction is confirmed, but its cause is not of a production nature

You can find out information about the availability of service campaigns on your car by following the link in the “Check your car using the database of service companies” section or by contacting any Hyundai dealership. Please note that the manufacturer develops service campaigns solely to improve the consumer and performance qualities of the product. Service campaigns are carried out free of charge for the client, therefore, if the vehicle has existing service campaigns, we ask you to contact any official Hyundai dealer to perform the necessary work.

The presence of a cause-and-effect relationship between the use of non-original spare parts, accessories, repairs carried out by unofficial dealers and the occurrence of a malfunction in the vehicle may lead to a refusal to carry out warranty repairs due to the absence of a manufacturing defect. Please note that installing non-original wheels of a non-standard size can lead to poor handling, reduced braking and stopping performance, and also affect the life of the wheel and wheel bearing.

The dealership center does not provide for entering information about warranty repairs into the service book, however, if the speedometer or ERA-GLONASS emergency call device is replaced, this information is recorded in the service book in the appropriate fields.

The car is your property and you have the right to dispose of your property at your own discretion. At the same time, please note that if there is a cause-and-effect relationship between such installation of additional equipment or failure to carry out maintenance and the occurrence of a malfunction, you may be denied specific warranty repairs. We emphasize that the manufacturer does not recommend making changes to the design of the car, since this may not only negatively affect the fulfillment of warranty obligations, but also reduce the overall consumer and performance qualities of your car.

If the technology for performing warranty repairs involves affecting the wheel alignment angles, then the work to adjust them will be carried out free of charge for the client. At the same time, if warranty repairs do not affect the wheel alignment parameters, then these works are not required and cannot be performed free of charge. For example, replacing shock absorbers on Hyundai cars does not affect the wheel alignment angles.

According to the warranty terms set out in the Service Book, the manufacturer's warranty is limited only to manufacturing defects and does not apply to routine, diagnostic and adjustment work.

A limited warranty certificate is issued by the distributor (Hyundai Motor CIS LLC) for some Hyundai models and extends the Manufacturer’s warranty period exclusively for engine mechanisms and gearbox parts, with the exception of attachments, to 5 years or 120 thousand kilometers (depending on whichever comes first). A Limited Warranty Certificate is issued by the Seller to the first owner of a Hyundai vehicle upon purchase of the vehicle. Warranty repair of parts covered by the Certificate is possible at an official Hyundai dealer only upon presentation of the Certificate. The certificate is valid only for repairs carried out in the Russian Federation.

The information contained in the spare parts catalogs, including catalog numbers, is intended exclusively for internal use by official dealers. Official Hyundai dealers do not provide catalog numbers upon customer request. To select and purchase original spare parts and accessories, we recommend contacting official Hyundai dealerships.

The characteristics and specifications of engine oil, as well as other technical fluids recommended for use in Hyundai cars, are indicated in the Operation Manual and Service Book. We recommend that you use only those oils and technical fluids whose specifications are provided for the type of engine of your car, since the use of lubricants of inadequate quality can lead to serious damage to the engine and transmission

If you provide your own independently purchased spare parts and/or consumables, it is impossible to guarantee the high quality of the work performed, and the contractor has the right to refuse to perform the work if there are doubts about its quality. Moreover, the use of non-original spare parts can have a negative impact on the consumer and operational properties of the car.

The service life of brake pads, spark plugs, filters, as well as other consumables and elements subject to wear during normal operation is not regulated by the manufacturer, since their wear depends on many factors, such as driving style, road surface, weather conditions, fuel quality, etc. .d. Thus, the replacement period for parts subject to natural wear and tear is carried out in accordance with the maintenance regulations and/or according to the actual condition.

All new Hyundai cars (except for the H-1 model) are connected to the Roadside Assistance program free of charge for a certain period. The validity period of the program must be checked with the car seller (official Hyundai dealer). You can find out more about all the terms and conditions of the program at https://mir.site/, as well as by downloading the “Hyundai World” application for your mobile device.

To add a car to the “World of Hyundai”, you need to register on the website: or in the “World of Hyundai” application for a mobile device, go to the “Garage” menu item, click on the “Add car” item, enter the VIN number of the car and upload Documents confirming ownership of the car in good quality (vehicle passport - on both sides, vehicle registration certificate - on both sides). Please note that only the owner of the car can add the car to their profile. In addition, you can contact the employees of any official Hyundai dealer, who will help you register and add the car to the “Garage”. At the same time, this method does not require uploading supporting documents, and the car appears in the client’s profile instantly.

Mir_app@site) and send supporting documents (vehicle passport - on both sides, vehicle registration certificate - on both sides). The Hyundai World support team will register a new car in the system, check the authenticity of the data and add the car to your profile independently.