My wife owns a 2012 Volvo S60. During the 2nd year of operation of the car, contract No. 0790W/212/027982004931 “Volvo Extended Warranty” was paid for on one of the Volvo structure sites. You receive an email from Volvo advertising the Volvo Extended Warranty service and a payment link. After payment, you find out that you actually purchased a “breakdown insurance policy” from AlfaStrakhovanie. On September 13, 2014, an engine breakdown occurred in a 2012 Volvo S60 owned by the car; on the same day, the car was delivered to the Volvo dealer Musa-Motors on Magistralnaya. A step-by-step diagnostic was carried out, which took 3 weeks, at the end of which the dealer informed us that they would not repair anything, since AlfaStrakhovanie refused to pay for repair work, since its specialists decided that the breakdown occurred due to the use of low-quality fuel. The “Volvo car specialists” did not confirm their hypotheses with any evidence. We sent a fuel sample for examination, which was taken by the dealer's employees during the diagnostics. The analysis showed that the fuel is of excellent quality and complies with all GOST standards, which is not surprising, since the car has been refueled at the same BP gas station all its life, which is easily confirmed by all available receipts and the VOC system installed in our car.
The breakdown that occurred with our engine is typical and is a factory defect. The Volvo representative office in Russia is well aware of this, and cars with this breakdown that have a factory warranty are repaired without any questions asked. Unfortunately, our car is now covered by the Volvo Extended Warranty, which they misled us into thinking was an extension of the factory warranty. AlfaStrakhovanie is not interested in quickly returning the car to operation, since, unlike a dealer, it is not in danger of losing the brand’s reputation. Therefore, its “specialists”, who understand Volvo engines better than the dealer without seeing the car, endlessly put forward hypotheses taken out of thin air about the causes of the malfunction, delaying the start of repairs, openly mocking the client.
As a result of using the services of AlfaStrakhovanie, a bona fide consumer of a Volvo car has been deprived of the opportunity to use it for almost a month. Expensive contracts such as Casco, VOC, and Volvo Extended Warranty expire, causing additional financial losses to the consumer.
After such blatant and cynical lies, the purpose of which is to exhaust the consumer and force him to either refuse to receive services under the “guarantee” or go to court for months, I will, in principle, never use the services of any company of the Alpha group. The existing CASCO insurance from AlfaStrakhovanie will not be renewed, I will never again buy policies for traveling abroad, not to mention “extended warranties”. All my friends and acquaintances will learn about the methods of “work” of AlfaStrakhovanie.
In one of the law firms that I contacted while selecting candidates for our legal support, they offered me an interesting service - “to resolve the issue from the inside.” Allegedly, they employ a former employee of AlfaStrakhovanie, who has contacts with his former colleagues. I refused this “service” because I consider myself an absolutely conscientious consumer whose rights are being violated. But I do not exclude such a reason for the emergence of difficulties “out of the blue” in the process of settling losses.
Volvo Trucks' standard warranty gives you peace of mind for 12 months. Plus an additional 12 months (or up to 300,000 kilometers) for the power drive and some other components. The guarantee also provides a wide range of benefits that protect your investment, whether you are in your home country or abroad. The warranty covers manufacturing defects in materials and workmanship from the time of delivery until the end of the warranty period for all warranted components. (Excluding damage, misuse or accidents.)
Spare parts warranty
Using genuine Volvo parts is the best way to ensure that your Volvo truck remains a tool for truly cost-effective transport operations. By installing original spare parts, you can be 100% sure that this spare part will ideally fit your Volvo truck. The use of original Volvo spare parts is the key to stable and trouble-free operation of your vehicle. Every genuine Volvo truck part is optimized to provide the best performance and most efficient repairs. That's why our service station uses original spare parts for Volvo trucks. They are also an integral part of Volvo Service Contracts for preventative maintenance and repair. Original Volvo spare parts (or those refurbished through the Exchange program) that are newly purchased and installed in a Volvo truck in use are also covered by a Volvo warranty for 12 months.
Service Campaigns
Volvo's key principles are quality, reliability and environmental protection. That's why Volvo constantly strives to improve the reliability of its vehicles, not only during the development phase, but also while they are in use by customers. If a safety risk or a decrease in the reliability of a truck is detected, recall service campaigns are carried out for a certain list of chassis. They are completely free for owners of these cars. Such campaigns can be carried out both during the warranty and post-warranty periods.
Owner's responsibility
To benefit from the Volvo warranty, the vehicle owner must:
1. Properly operate, care for, and maintain the vehicle in accordance with the requirements set forth in the owner's manual.
2. Carry out all necessary warranty repairs only from official Volvo dealers.
3. Maintain documentation related to maintenance and repair in case questions arise regarding the vehicle's repair history.
New car warranty
For all new Volvo vehicles sold by an authorized Volvo dealer, Volvo guarantees the following:
Within thirty-six months from the date of delivery of the car to the first owner, any malfunction resulting from poor-quality materials or manufacturing defects will be repaired free of charge by an authorized Volvo dealer.
Volvo considers the date of delivery of the vehicle (that is, the date the new vehicle is delivered to the first owner) to begin the warranty period.
Warranty for spare parts
For all genuine new or replacement Volvo parts, Volvo guarantees the following:
Within twelve months, regardless of mileage, from the date of purchase of the spare part from a Volvo dealer, any malfunction caused by poor-quality material or manufacturing defects will be repaired free of charge.
If parts are supplied but not installed by a Volvo dealer, the warranty will only cover their cost, not labor.
If parts requiring special skills and tools for installation are sold but not installed by a Volvo dealer, this may void the warranty.
Note
1. The warranty period for a spare part replaced under the factory warranty ends simultaneously with the end of the vehicle warranty.
2. The warranty period for a part replaced under this warranty will not be extended if it is replaced again.
3. The warranty does not apply to spare parts that are replaced free of charge to the customer.
4. These warranty obligations in no way affect the rights of the owner provided for by applicable law.
Exclusions from Warranties
1. Cost of materials and labor associated with the Volvo maintenance program.
2. Parts replaced due to normal wear and tear, including, but not limited to, clutch linings, brake linings, pads and rotors, windshield wipers, lamps and fuses.
3. Periodic adjustments, including, but not limited to, wheel balancing, headlight and door adjustments, chassis stretching, wheel alignment, and fuel and exhaust system checks.
4. Damage to paint, trim, glass and chrome parts caused by normal wear and tear or any external influence, including, but not limited to, bird glue, precipitation, chips and scratches caused by exposure to stones.
5. Any components not supplied by Volvo that are used as replacements for original components, and any damage caused by the use of components not supplied by Volvo.
6. Damage to components caused by modification or alteration that causes the vehicle to no longer meet its original specification.
7. Damage resulting from the use of the vehicle in racing, rallying or other competitions, or for any other purpose other than normal personal or commercial use, or from the use of unsuitable fuels and lubricants.
8. Damage sustained by the vehicle as a result of an accident, acts of vandalism or theft.
9. Any vehicle with an altered, replaced or removed identification number and/or chassis number, or with an illegally altered odometer reading.
10. All costs and damages arising as a result of a defect eliminated in accordance with the warranty.
11. Tires, with the exception of defects caused by Volvo. Tires are subject to separate warranties from the tire manufacturer or its representative in the market. Volvo dealers will make every reasonable effort to assist owners in obtaining compliance with such warranties by the relevant manufacturers or their representatives.
12. Any costs associated with a fault that is considered not to be correctable under this Volvo warranty.
Only the service of an official Volvo dealer will offer you unique developments, original spare parts and the experience of competent technicians. This perfect combination will keep your Volvo in top shape for years to come. In addition, you can be sure that your service center uses only original spare parts, thanks to which your car will remain a real Volvo and maintain safety and quality. We try to extend your comfort and ease of service even after the end of the factory warranty, so we offer the VolvoSelekt warranty extension program.
VOLVO ASSISTANCE program
We care not only about the safety of cars, but also your comfort during their operation. Volvo Assistance offers a completely new approach to roadside assistance. In any, even the most difficult and unpredictable situation, our specialists will provide you with technical support and offer a solution that allows you to continue your journey as quickly and conveniently as possible. Volvo Assistance is a free program that applies to every customer from the moment they purchase a car under the VolvoSelekt program. The Volvo Assistance program offers the most comprehensive list of services in cases where the car has been immobilized due to: a sudden breakdown of electrical or mechanical origin; errors caused by human factors (lack of fuel, refueling with the wrong type of fuel, problems with the ignition key, the key being locked inside the car, broken or lost, a problem with the wheels, battery discharge); road traffic accidents; hijacking, attempted hijacking, or other illegal actions.
The program also works when further independent movement of the car is unsafe. This applies to cases of: airbag malfunction; dashboard malfunctions; seat belt malfunctions; wiper malfunctions; malfunction of lighting elements; malfunctions of the brake system and ABS; steering and gearbox malfunctions; oil or fuel leaks.
Vehicle warranty components
Engine
Flywheel ring gear, flywheel, oil pump, crankshaft and bearings, camshaft gears and chains, camshaft pulleys, camshafts, valve lifters, cam gear, valves and guides, pistons and piston rings, cylinder heads, cylinder head gaskets, connecting rods, internal bushings, timing belts, timing belt tensioners.
Turbocharging
Turbocharger, boost pressure regulator, intercooler.
Cooling system
Water pump, radiator, thermostat, thermostat housing, viscous fan clutch.
Fuel system (gasoline)
Fuel pump, fuel level sensor, fuel level indicator, injectors, control unit.
Fuel system (diesel)
Fuel level sensor, fuel level indicator, injection pump, pump injector, injectors, cold start spark plugs, vacuum pumps.
Clutch
Clutch basket, clutch disc, clutch release bearing, clutch fork and king pin, master cylinder, slave cylinder, clutch oil contamination.
Transmission
Gears, gear shift forks, electronic speed control, brake bands, gearbox synchronizer, hubs (clutch disc), shafts, bearings and bushings/liners, torque converter, clutches, gearbox housing, valve block, oil pump, oil cooler.
Cardan transmission and suspension
Axle shaft, driveshaft, universal joints, bearings, drive shafts, CV joint assemblies.
Steering
Steering wheel, rack and pinion gear, worm-type steering gear, power steering pump, pressure pipes, power steering reservoir.
Brakes
Brake calipers, wheel brake cylinders, vacuum/hydraulic brake booster, master cylinder, limit valves, anti-lock brake system hydraulic module.
Wheel bearings
Wheel bearings.
Car differentials
Center differential internal mechanical parts, crown wheel and final drive gear, differential shaft/axle shaft, gears, bearings, bushings, housing.
Transfer case
Gears, shafts, crankcase, bearings and bushings, transfer case drive forks.
Electrical equipment
Electric Starter Alternator, Ignition Coil, Ignition Distributor, Wiper Motor, Washer Pump Motor, Turn Signal Relay, Heater Fan Motor, Cooling Fan Motor, Horn, Switches/Switches, Electronic Ignition, Relays, Heated Window Elements, Window Lift Motors, sunroof electric drive motors, central locking electric drives, central locking control unit, anti-whitening brake system control unit, sensors.
Software
The warranty only applies if a software reboot is required when replacing warranty components.
Carters
(warranty applies only in case of damage to the corresponding warranty units) Engine cylinder block, gearbox, transmission, final drive.
Fluids, lubricants and disposables
(Warranty only applies if damaged by the respective warranty units, or damaged during removal of the warranty units) Engine oil, Transmission oil, Oil filter, Oil seals/gaskets, Antifreeze, Air conditioning recharge, Brake fluid, Power steering fluid.
Leaks of operating fluids
The warranty does not cover leaks and fogging of operating fluids, except in cases of clutch contamination with oil.
Warranty conditions
- THE CAR WAS PURCHASED IN THE SMOLINSKY AUTO CENTER
- YOU ARE THE FIRST OWNER
- MILEAGE NO MORE THAN 150,000 KM
- AUTOMOBILE NOT OLDER THAN TWO YEARS OLD(or not older than three years, starting from the 2017 model year)
- THE VEHICLE PASSED DIAGNOSTICS BY VOLVOSELEKT
