Per minute car rental without a driver. Moscow Car Sharing - overview of companies and features of use. When car sharing won't work

Car sharing appeared in Moscow six years ago, but rapid development began in 2015, and in January of this year there were already thirteen companies operating in the capital, with a fleet of 6,700 cars! The Moscow City Hall estimates the capacity of this market at 10-15 thousand. This perspective is shared by the operators themselves, vying with each other to assure us of the benefits of this type of transport, because drivers do not have to spend money on fuel, spare parts and repairs: the companies themselves are responsible for the maintenance of carsharing cars. In addition, they can be parked for free. According to the mos.ru portal, more than one million users have already registered in the short-term car rental system, who made 5.6 million trips last year!

Tempting? But I didn’t decide to become a car sharing client right away. The draconian fines from operators for customer offenses were frightening. The BelkaCar company alone imposed fines of 26.9 million rubles last year! True, among them the leading punishment is for transferring a car to a third party, but evacuation and ending a trip in a closed area are also among the three most popular violations. But not a word about dirty interiors and broken parts of rental cars. So companies are turning a blind eye to this? Now fine…

For the test, I chose five operators that are popular in Moscow - the popular Delimobil and Car5, the advanced YouDrive and BelkaCar, as well as the EasyRide operator, which was the first to offer crossovers to users. Car sharing in Moscow now costs from five rubles per minute of travel. Which operator will be more reliable and which application will be more convenient?

EasyRide

Renault Kaptur: 9 rubles/min in travel mode, 3 rubles/min in standby mode.

Having launched the application and clicking on the registration button, I suddenly find myself on the page with its end, where I am asked to put the necessary checkboxes opposite the lines with consent to data processing, with the terms of the contract and other formalities. Information about tariffs and fines is provided in the form of links on the same page - and there are no greetings or instructions. I send the documents and wait for a response with the results, but in vain: after three days it still hasn’t arrived. A call to the company also did not yield results. And even by the time this article was published, registration, which began back in 2017, had not been completed - and the reason for this was never explained to me. It seems that the company does not really need new clients, so the introduction to EasyRide had to be postponed.

Delimobil

Hyundai Solaris, Renault Kaptur: 7 rubles/min for the Basic tariff and 8 rubles/min for the Fairy Tale tariff with zero liability in case of an accident, 2.5 rubles/min in standby mode.

The most ridiculous registration! The system forced me to immediately subscribe to the tariff. But wait, we’re still strangers! What if I don’t like the functionality of the application? In addition, in order to figure out which option is preferable, you have to read the fine print, delving into the differences in conditions. But the list includes a tariff with zero liability in case of an accident. And the price is reasonable: eight rubles per minute of using the car. I choose him.

I proceed to fill out the form, subconsciously noting the unfriendly layout of the application. I enter necessary information, I wait for the next stage and... complete the required sections that suddenly appeared on the screen. But what about the agreement itself? On a smartphone, its text is displayed in small font - it is unlikely that any of the users have studied it to the end. Now I am not surprised by situations where dissatisfied customers accuse the company of issuing fines that they did not even know existed. All it would take is to make a readable form of the agreement.

According to the rules, the company activates the user account within two days. But a day later I only received a request to provide a new, more “readable” photograph. Then the security service demanded that I print out the contract, sign, scan and send a package of documents in a response letter: without this, the account will not start working. Finally, the next day I received confirmation in the mail that my profile had been verified and Delimobil could give me a car.

I didn’t have to go far to get it: a car-sharing Hyundai Solaris was waiting for me under the editorial windows. Having booked the car, I carefully inspected it for damage in order to enter it on a special form and then not have to pay fines for someone else’s faults. The list turned out to be impressive! Loose pad rear bumper, damaged rear view mirror housing, abrasions on the body, sagging front bumper, dent on the trunk lid...

In the meantime, the three free minutes for inspection have ended and the standby mode has turned on with a tariff of 2.5 rubles per minute. But I haven’t looked into the salon yet! Having contacted the operator just in case, I reported numerous damages, and the organization did not even know about some of them. In response, I was advised to send photos to the company’s Telegram channel. It took ten minutes to inspect the car and negotiate.

The Solaris interior was met with a layer of dust on the panel and dirty seats, but the most unpleasant thing was the sticky steering wheel - I had to use wet wipes.

Already upon leaving the parking lot it was discovered that brake pads They have been in need of replacement for a long time, as was clearly indicated by an unpleasant grinding noise. By the middle of the journey, the desire to wash my hands became more and more obsessive. Meanwhile, the windshield began to fog up treacherously, and the windshield wiper blades froze. As it turned out, it was all due to the fact that the operator followed the simple way and did not bother installing the engine start button, just glued the key into the ignition switch. With time contact Group started to act up and therefore while driving the car the heater, wipers, and “music” disappeared. But thanks to some miracle, the engine continued to work. No, I don’t need such a miserable car - when I reach my destination, I park the car and leave in search of a place where I can wash my hands.

Rental time is 51 minutes. The price of the trip is 411 rubles.

Having managed to say goodbye to the EasyRide operator ahead of schedule, I did not give up trying to rent a crossover. And just then Delimobil purchased a batch of exactly the same Renault cars Kaptur, like EasyRide. Will they be able to rehabilitate the company in my eyes?

Of course, I was pleased with the condition of the brand new crossover, but it was not possible to start it, and at the end of the rental, the car doors remained open. Meanwhile, 50 rubles were debited from the account. Again, I couldn’t get in and drive, as the company promised... Another call to the operator (I had already gotten used to this) solved the problem: the system was restarted, and this time the engine start button worked. They promised to return the money to my account. Having driven a very short distance in a fresh car and noting the interior that had not yet been soiled, I parked the Kaptur and went to the editorial office with a feeling of accomplishment.

Rental time - 15 minutes. The price of the trip is 168 rubles.

YouDrive

smart: 9 rubles/min in Use mode, 2.5 rubles/min in Parking mode.

BMW 218i Active Tourer: 14 RUR/min in Use mode, 3.5 RUR/min in Parking mode.

BMW i3: 17 rubles/min, Parking mode not provided.

The registration process turned out to be not at all complicated and intuitive. The system greeted me with welcome slides, offered to undergo instructions and did not find fault with the quality of selfies with documents taken the first time. The questionnaire turned out to be completely easy to fill out.

The company has a rating, and the higher it is, the more interesting cars you can rent it. Starting level is microcars smart fortwo and forfour. The car I booked (I got a fortwo) was relatively clean on the outside and absolutely clean on the inside. True, on front bumper there was no plug, and to report this problem, I had to tinker with the functionality for about two minutes mobile application: communication with the chatbot developed, to put it mildly, strangely, and the system stubbornly returned only the information about the damage that had already been entered. And about such insignificant ones that you can’t see without a tip!

Having managed to freeze near the smart phone due to a glitch in the application, I was still able to get the operator’s approval for the trip (when he accepted the information about new damage) and put the car into rental mode. Little smart I was amazed by its maneuverability - this is what you need for short trips around the crowded city center.

Rental time - 16 minutes. The price of the trip is 129 rubles.

The company’s fleet also includes more interesting cars, but access to them is only available to clients with a higher rating. And then I decided to take advantage of my official position and asked the company’s press service to upgrade my account. Is it worth racking up minutes on smart phones and accumulating ratings for the opportunity to rent, say, a BMW 218i Active Tourer compact van?

Costs! I liked this experience of short-term vehicle rental the most. Firstly, despite the strange substance underfoot, the inside of the car was relatively clean, although the previous tenant left an open can of soda paired with a crumpled napkin on the floor. Secondly, the car turned out to be very comfortable. Good smoothness, enough spacious salon, good dynamics - and such pleasing to the eye orange scales in the signature BMW spirit. It was in this car that I finally got used to my “car sharing” mode, but unlike previous experiences, I did not have to call the operator to complain about the damage.

Rental time - 72 minutes. The price of the trip is 644 rubles.

Well, now - BMW i3! While the Active Tourer can be booked at user level two, the unusual hybrid will only be available to customers at level five out of eight. To my chagrin, the “i-third” turned out to be dirty. Finding no visible damage to the body, I tried to open the car, but to no avail. Due to a weak mobile Internet signal, the locks did not work. What if you need to go urgently? After a few minutes of walking around looking for a good signal, the doors opened.

Unfortunately, the interior was not clean: the carpets were stained with footprints from previous tenants, and there was a crumpled rag in the cup holder. It is worth noting that I did not meet the free 20 minutes that are given to users to get to the car. By the time I arrived, the hybrid had already been in rental mode for four minutes and was “eating up” my money: the Parking mode is not provided for this particular model.

The journey was long, and during this time I managed to get used to both the unusual traction control (the wheels are driven only by an electric motor!), and to the feeling of the huge space inside such compact car. So much so that excessive confidence played a cruel joke on me: I missed the video camera, slightly exceeding speed mode, which the operator subsequently informed me about by email with a request to pay the fine (with the 50% discount required by law). In short, if you are planning to rent a BMW i3, be careful: after the first dose of electric mobility, you can get hooked. So I didn’t want to say goodbye to the car, but the rental counter sobered me up.

Rental time - 54 minutes. The price of the trip is 921 rubles.

Car5

Datsun mi-DO: 5 rubles/min in Travel mode, 2 rubles/min in Standby mode.

The registration process was much faster than that of Delimobil. But, having started it in the company’s application, I had to continue through email, where they sent a confirmation code. And I was already starting to get nervous, waiting for an SMS on my phone, as is customary in other companies. Nevertheless, the account activation took place in the most short term- literally within ten minutes.

This morning I noticed on the map a free Datsun mi-DO from Car5, which was located near the editorial office. To my surprise, the car stood still for the entire first half of the day, which was confirmed by a fixed dot with the location of the vehicle on the mobile phone screen. Is the service really that unpopular? But when I eventually got to the car, everything became clear: the car does not have turn signals on the front fenders, the threshold is passenger side jammed, and there are countless abrasions and abrasions.

I called the operator to report the worthless condition of the car, and received the answer: “Take photos of all the damage and send them to us by email.” In order not to deal with such difficulties, I decided to find a similar, but serviceable car, and the trip in it still took place. True, it was very short-lived, because it was unpleasant to be in the middle of scattered wrappers from curd cheeses and chocolates, napkins and other garbage. As a consolation - the lowest price of the trip.

Rental time - 15 minutes. The price of the trip is 75 rubles.

BelkaCar

Kia Rio: 8 RUR/min in Travel mode, 2 RUR/min in Standby mode.

Mercedes CLA: 16 RUR/min in Travel mode, 4 RUR/min in Standby mode.

The operator welcomes the user with open arms: there is a preliminary navigator through the application's functions, and clear explanations on how to use the program - all on welcome slides. Photos of documents and selfies with them in Belka were successfully verified in one day.

After the cars of Delimobil and Car5, I expected that other operators also do not pay attention to maintaining cleanliness in economy class cars. But Kia salon Rio turned out to be well maintained, there was no dirt (and this was in winter), and in addition the company took care of the installation charger for smartphones with three different connectors. The car was fully operational, driving it was pleasant - it cannot be compared with the Solaris Delimobil, which is in the same “weight category”.

Rental time - 38 minutes. The price of the trip is 301 rubles.

But it's time to move on next level tariffs. The same Belka offers Mercedes sedans CLA. There are fewer premium cars from operators in the city than there are economical Kia and Solaris, and to rent a Mercedes, you had to travel a couple of kilometers. But the car also turned out to be clean. In the cabin there were also chargers for mobile phones, brought out through the cup holder, and in the trunk there was a canister of washer fluid and a snow brush. I have not found such amenities with Delimobil, Car5 and YouDrive.

Driving a Mercedes, of course, was more fun than driving a Rio: the difference in class is obvious. And the phone was able to be recharged during the journey. But the tariff is completely different: you have to pay for comfort.

Rental time - 19 minutes. The price of the trip is 295 rubles.

Is there any reason?

As a person who often travels to the center of the capital on business, which also requires me to look my best from time to time, I admit that a short-term car rental service can be useful in such cases. For example, you can use car sharing instead of a personal car if you have to return home as a passenger. Or if the potential costs of parking your car in the city center exceed the costs of car sharing. True, this does not cancel the torment of searching free space. Although smart fortwo can serve well in this situation: due to compact size(length 2.69 m) it can be parked perpendicular to the sidewalk (unless signs and road markings prohibit it).

There are many car sharing cars in the central part of Moscow, and finding a free one nearby is not difficult. Although, for example, if you live in the very nearest Moscow region, then finding a car sharing car turns into a problem: for example, in Mytishchi on Sunday morning there was not a single car, and the applications offered to get to the nearest cars by taxi.

Rent budget cars like Datsun or Solaris, the price is reasonable - in many cases even cheaper than a taxi. Take, say, my ride in a Datsun for 75 rubles: how long have you seen such a taxi bill? In addition, many do not want to deal with taxi drivers, who are often rude and do not choose the most profitable route. And behind the wheel of a car sharing, you are your own boss.

Rent is much more expensive premium cars. But, oddly enough, the feeling of annoyance for overpaying did not haunt me, and all thanks to the special atmosphere in these cars. And I, it seems, began to understand those clients who overpay for the rental of a Mercedes or BMW.

The understatement remained after communicating with the BMW i3. Experiments of this kind, in which you will have to pay more than 1000 rubles for an hour of rent, are needed, apparently, for the sake of the experiments themselves, when you really want to try out an extravagant and expensive car. But the operator should take better care of the condition of such machines: dirt inside the cabin is unacceptable in such a situation!

Car sharing operators somewhat exaggerate when they say that short-term car rental is almost a replacement public transport. All my trips turned out to be more than 50 rubles. Although, if you need to transfer from one type of transport to another, then car sharing can actually become more profitable. But this is justified only if a “cheap” car sharing car is nearby, otherwise a walk of a couple of kilometers will negate the advantage.

At the same time, there is no worse moment than when a user comes across a tired machine. While driving one, you involuntarily begin to regret choosing car sharing. Taking into account the ticking minutes of waiting during the protracted inspection of the Delimobil Solaris, I count the expenses for calls to the operator, remember the ten-minute pandemonium around the car with a telephone camera and further torment on the road - and mourn the 400 rubles that I had to pay for such insufficient service. Considering the problems, albeit minor ones, with Captur of the same operator, I without regret deleted the unnecessary application from the phone’s memory. Next came EasyRide, which was unable to activate my account. But the number of operators in the city is growing: from October to December last year alone, five new companies were opened in the capital, and the online giant Yandex never tires of reminding users about the imminent launch of the service. Therefore, we will return to the topic of car sharing later.

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Car for an hour

Personal car in Moscow - it's not as simple as it seems.

I have a car, but I rarely drive it around the city. There are traffic jams on the roads in the morning and evening, and also expensive parking in the center. I found a solution: I rent a car from a car sharing company, pay 200 rubles and drive for half an hour during the day. I leave my car in city parking lots and don’t think about anything.

Sergey Budyakov

regularly uses car sharing

What is carsharing

Car sharing is renting a car around the city for a short period of time, usually no more than an hour. Users download the app, link a card and rent the nearest car. Money is debited automatically when you reach your destination and get out of the car.

The cost of all carsharing services is approximately the same: from 5 to 12 rubles per minute. It's half the price of a taxi, and the car is yours. It’s convenient to go to work meetings around the city during the day, and on weekends to buy groceries at Auchan.

There are more than 13 services in Moscow. I usually use Delimobil: they have the largest fleet of cars in Moscow. Sometimes I drive two-seater smart cars in Yudrive and Belkakar. There are also Carfive and Anytimecar in Moscow, but I haven’t used them yet.

We write as it is

Not a single car sharing service saw our article before publication and paid for it. Not a single PR manager sent us money to praise his service. We are the only ones paying for car sharing.

When car sharing won't work

Are you in a hurry. Most likely, the car sharing car will be parked at least ten minutes away on foot. When you approach it, you will need to inspect it inside and out, adjust the mirrors and seat. When you get to the right place, you will have to look for a parking place according to the rules. You might also get stuck in a traffic jam along the way. If you are in a hurry, a taxi will be faster, and the metro will be more reliable.

You need to travel from the region to the center during rush hour. One day I drove from the airport for four hours in the morning through traffic jams. If I went by car sharing, I would pay 1900 rubles, and for a taxi with a fixed tariff I would pay 900 rubles.

Your phone goes dead. If your phone dies while driving, you will not be able to complete your rental. The rental money will keep trickling in until you reach a power outlet and end your ride on the app. Delimobil and Belkakar have chargers, but you shouldn’t rely on them: in half of my trips, charging in the cabin did not work. If your phone is almost empty, it is better to charge it in a taxi.

You do not experienced driver. When you have little experience, even insignificant things interfere: the mirrors are somehow not adjusted correctly, the gas and brake are unusual, the steering wheel turns strangely, the turning radius is somehow off. While driving, all this can lead to an accident. If you are not confident in your driving skills, do not use car sharing.

You are squeamish. If you can’t stand crumbs or hair on the seat, or are sensitive to other people’s fingerprints on the steering wheel and gearbox, you will be uncomfortable in car sharing.

How to use carsharing

Download applications. Car sharing apps are free and available for iPhone, Android and Windows. I recommend downloading for all services at once in order to check whether there are cars at different times of the day in the places from which you plan to travel.

Enter into a contract. The contract is concluded electronically; there is no need to travel anywhere. Upload a photo of your passport and license in the app. Agree with the offer and wait for the company to check the documents. They usually check within an hour. When you receive a notification, you can search for a car in the application.

If you need to go urgently, you won’t be able to rent a car right away. Therefore, it is better to register in advance.

Select a car. The application will detect your location and show nearest cars on the map. Usually there are a lot of cars near the metro, business centers and shops, near the terminal metro stations near the MKAD and railway platforms to the region.

You will have 20 minutes to get to your car. At Yudrive two-seater cars cheaper than four-seaters, so if you are traveling alone or as a couple, choose a two-seater.

When you arrive at the car, inspect it carefully. Is there any damage: chips, deep scratches, dents; check that the tires are not flat.

If you find damage, report it to car sharing support. There the information will be recorded in the database. After this, you can drive safely; the car sharing will file claims for the damage you found with the previous driver. Once you sign the electronic acceptance certificate, all scratches from previous drivers that you did not report become yours.

How to ride a car sharing

As with your car: be careful on the road, follow the rules.

Fines. It is more expensive to break the rules in a rented car than in your own. All fines go to the car sharing company, and the company reissues them to the client. In this case, the money will simply be debited from the card linked to the application.

Treat your car sharing car like a taxi car. You can’t put “Obama is a schmuck” stickers in it, you can’t spill coffee on the covers or get them dirty with your feet. No smoking. Fine for spoiled appearance- from two to ten thousand rubles.

Most large fine- for transferring the car to a third party. If you let a friend ride, you will pay up to 150 thousand in fines. This fine protects car sharing from the risk of losing a car if an untested driver without a license is driving.

Standby mode. If you need to go to the store and then continue on your way, turn on the standby mode. It costs from 1.5 to 3 R per minute. In standby mode, the car will remain with you, you can always go further. Or you can end the trip directly from it, without having to return to the car. All parking rules in standby mode are the same as at the end of the rental.

Documentation. The car documents and insurance are in the glove compartment. If a car is stopped for a violation, a report will be drawn up on the driver's license, and not on the car number - the driver will have to pay the fine himself. The fines from the cameras will be sent to the company, and it will write them off from your card.

What if there is an accident?

Call the traffic police and file the accident as usual, then all documents will need to be transferred to the car sharing service. There is no need to register an accident according to the European protocol: the inspector must determine who is to blame for the accident.

If the driver is not at fault, there is nothing to be afraid of: the company will sort it out itself and will not face fines. If the fault is mutual or only the driver, you will have to pay from 5 thousand to 20% of the cost of the damage.

The most annoying thing is that, unlike an accident in your own car, this payment cannot be delayed and disputed. You agreed to the contract in advance.

Refueling. If the fuel level light is on, you cannot end the rental. You refuel the car, but car sharing companies reward you with bonuses for this.

In case there is not enough gas in the tank, the Delimobil glove compartment contains Lukoil or ESA fuel cards. To activate the cards, you need to call support and get a PIN code. You fill up 30 liters of 92 gasoline, and Delimobil gives you 15 free minutes of driving. I have a Lukoil gas station near my house, and I do this often.

At Belkakar you also pay for refueling using a fuel card. There is no need to call anywhere; gas stations supported by car sharing are visible in the application. The PIN code will also be indicated there. fuel card and the number of liters of gasoline.

If you pay for the gas station yourself, send a photo of the receipt to support and they will return the money to your balance. If you have increased cashback on gasoline, then from each refueling, in addition to bonuses from car sharing, you will also receive a bonus from your bank.

Parking. Park only where parking is permitted. If you receive a fine for parking in the wrong place, you will have to pay it plus a fine from the company.

If the car is towed, then car sharing will take the lost profit for the time until other drivers are able to use the car. No one will be in a hurry to rescue the car from the impound lot. Until the fine is paid, you will be denied access to new bookings.

Parking for car sharing cars is free. Just park according to the signs and that's it.

There are dedicated parking lots in Domodedovo, Sheremetyevo, Zhukovsky and Vnukovo. Check with the car sharing company at which airports and where exactly you can end your trip or leave the car in standby mode.

You also need to be careful when parking at the airport. One morning I went to the airport, drove into the airport and left the car in the regular parking lot. It turned out that it was necessary to leave it in a special parking lot for the Delimobile. As a result, the airport billed Delimobil 2,500 rubles for parking, and Delimobil wrote it off from me, adding a commission on top.

Car sharing cars cannot be left in underground parking lots and in parking lots shopping centers. The satellite navigation signal is lost there. The service does not see the car, the rental cannot be completed, but new driver won't be able to take the car. For this, the company charges a fine of up to 10,000 RUR.

How to end a rental

After you arrive, you need to park according to the rules, turn off the lights, and put on the handbrake.

Make sure that the gas level light in the tank is not lit or is not below the contractually acceptable level. If you end your rental with a fuel level below that allowed under the contract, you may face a fine. I left the car at Udrive with an almost empty tank - 2000 RUR was debited from the card.

Then you can safely complete the rental in the application. Be sure to wait for the message that the rental is completed and check that the car is locked. Money for the trip will be debited from the linked card or account automatically - just like in Uber.

If there is not enough money on the card, the company will charge penalties from 0.5 to 5% of the debt amount for each day of delay. It’s better to check the balance on your card or account before your trip; riding in debt will be more expensive. In addition, the account is blocked - until you pay off the debt, you cannot take the car.

Car sharing

"Delimobil"

Coverage area: Moscow and Moscow region. You can start and end your rental throughout Moscow and beyond the Moscow Ring Road, no further than 1 kilometer from the metro station.

A park: Hyundai Solaris and Renault Captures.

Cost per minute of rental: 7 R. Rate with insurance - 8 RUR. You can rent a car for a day for 2999 RUR or 3499 RUR, depending on the tariff.

Cost per minute of waiting: 2.5 R.

Delimobil has a lot of cars, usually there are always several within walking distance. The car has cables for charging iPhone and Android, which is very convenient. Once I used Delimobil, and not a taxi or other car sharing, just to charge my phone on the way to a meeting.

Accident scandal

Delimobile user Alexander got into an accident through his own fault: he ran a red light and collided with another car. The car sharing car cannot be restored; Alexander was not injured.

The contract stated: if an accident occurs due to the fault of a Delimobil client, then he is obliged to pay a fine - from 5,000 RUR to 20% of the amount of damage if the damage exceeds 100,000 RUR (clause 5.12).

Alexander was billed for RUB 588,000: it turned out that this fine had to be paid on top of the damage. Alexander began to seek justice

Car sharing – car rental – great option for those who do not have the opportunity to have own car. What are the advantages of a carsharing service compared to a taxi? Thanks to carsharing, roads are cleared up and more free spaces appear. parking spaces and improving ecological situation in the city.

Per-minute car rental will cost city residents much less than the sometimes too expensive taxi services. Thanks to car sharing, metropolitan residents have the opportunity to independently choose a car and park it in any area of the capital within the Moscow Ring Road, which provides sufficient freedom of action and saves time.

Therefore, it is not surprising that lately this service has been gaining more and more popularity among Muscovites. Who rules the roost in the Moscow car sharing market and what needs to be done to take advantage of the services of the capital’s main operators?

Delimobil

Founded in 2015 by Italian Vincenzo Trani, the service has more than 400 thousand clients and is the most popular in the capital, and in up to a thousand Hyundai Solaris.