In this article, we will consider the topic that you can briefly name as "Mosgortrans - the Hotline of Complaints". We will look at where you can attribute a complaint as a complaint is written on the driver of the Mosgortrans and after what time it should be re-sending. In addition, in the article we will also point out the phone of the Mosgortrans for complaints so that you can call it yourself and present your claims. In general, we will try to fully cover our topic - Mosgortrans - a complaint so that you do not have any questions and curvators.
Mosgortrans - Complaint
It so happened that we live in Russia and we are considered the norm of the silent consent of customers with disorder in the organization. In essence, Passengers Mosgortrans are, a kind, clients, and drivers - employees of the service company. How many times we face problems and inconvenience when traveling to the Mosgortrans, but hardly any of us even wrote a complaint against the driver in the Moscow City Court.
"Kosyakov" at the Mosgortrans may be a lot and they are all different from each other: the rudeness of drivers, late the flight buses, non-working air conditioners, incorrect actions of the conductor and so on. Unfortunately, this list can be continued for a long time, because the level of the Russian transport service leaves much to be desired.
But we are interested in us it is more convenient to ride that we come on time and have enjoyed the trip, not discomfort and negative thoughts. What do I need to do? Much of course. But we, ordinary passengers, can help our long-suffering public transport only one - point to the "patients" of the organization. And specify only in one way: to write a complaint to the MosgorTrans. It seems to be a simple, but Selo.
Unfortunately, stereotypes that "whisper" are still nesting in the minds of the Russian person, that all complaints about the drivers of buses Mosgortrans will be useless, which still will not change anything, and the guilty will not be punished. It is not true. Let's leave such a national identity of your own insignificance and fight for your rights. There are no hundreds of complaints in the Moscow City Court, therefore the actions are not carried out by manual. If we constantly talk about what we do not like, we will hear them sooner or later. One written complaint written in the Mosgortrans, naturally, will not solve anything, but if there are thousands of them, the leadership will not be able to do otherwise than to take real steps to eliminate problems.
Why in Europe and the United States of America, the level of public transport service is several times higher? First of all, due to the fact that there is a level of civil self-consciousness in people above the order. There, the driver can not afford to sit behind the wheel drunk and be late for his route, as a result of which hundreds of people are late for their work and will receive a reprimand, and someone can receive and dismissal. Agree, high price for the driver's incompetence. Therefore, you need to write complaints in the MosgorTrans. Send a complaint to the driver to the Mosgortrans, if it really is to blame and behaves incorrectly. Do not make injustices to reserved in our daily life.
Mosgortrans - Hotline, complaints
So, let's take a little bit of our topic and we will analyze the section that we were conditionally called "Mosgortrans - a hotline, complaints".
In general, for a start, we recommend that you read all the rules and laws related to public transport so that you can understand when your rights have been infringed. Suppose that you have nahamil the driver or the bus is very late, arriving at your stop. What to do? Algorithm of actions, in general, simple.
First you need to identify the vehicle on which violations were allowed. Remember, but better write, the state number of transport and a regular number. If possible, write down the park number of the vehicle. It is located on the side, or on the driver's cab.
After that, you need to call the Mosgortrans - hotline, complaints.
Phone free line 8495 950 42 04 or 8495 953 00 61
We can say that this is the chief phone of the Mosgortrans for complaints. Tell the operator about what happened and explain what the essence of your claims. Do not forget, by the way, leave your contacts, for the anonymous complaints have no effect and strength.
Mosgortrans - Write a complaint
If for some reason you cannot transfer the complaint by phone to the Mosgortrans, then use the old method - by mail. Yes, you can freely write a complaint to the Mosgortrans and omit the letter to the mailbox. In this case, by the way, you believe the official response from the transport company. You write your complaints on a piece of paper and leave your contact details to answer you. Send to Mosgortrans the complaint is needed at the address: city Moscow, Rauskaya Street Nab., \u200b\u200b22, Mosgortrans.
Such a complaint method has long outlived itself, but to try, in the extreme case, it is possible. In addition, as we have already talked, you are guaranteed to receive a written answer about the actions taken to eliminate the problem.
Mosgortrans - Official site, complaints
If you are a supporter of a more modern approach to defending rights, we recommend you in the Mosgortrans send a complaint by email. To do this, you register on the official website of the Mosgortrans and leave your feedback. You must answer within a month. Naturally, the written response will come to your email that you specify on the site. This method is characterized by easier and fast solving your problem.
Complaints on drivers of buses Mosgortrans
And finally, we will talk about another way to influence the situation and send the complaint to the Mosgortrans. We are talking about contacting the Moscow Department of Transport and Communications. Telephone this institution - 8495 957 05 47. It is possible that this measure will be more effective than all of the above, because this complaint with the management of the Mosgortrans company. Although, it is not known where it is better to write, so try to "bomb" for several purposes immediately, sending complaints to the Mosgortrans.
In the rules of use of land transport in Moscow, not only the duties of passengers, but also carriers are provided. For example, if the driver behaves unworthy, or other situations arise in which the rights of citizens are infringed, it is possible to protect themselves, warning the repetition of such excesses - to write a complaint to the Mosgortrans.
To those can be attributed cases when:
- there is a decent lag from the graph;
- rudeness from the driver;
- rough violation of road rules;
- route transport does not stop in the places.
If one of the events listed above occurs, the affected party has the opportunity to complain to one of the services:
- The company's management, which is the owner of the vehicle.
- In the Department of Transport.
- Directly MosgorTrans by the help of a special form on the site.
When contacting any of the listed authorities, you must specify:
- FULL NAME, contact details, reverse address of the applicant;
- FIO of the driver-violators;
- route number and license plate of vehicle;
- time, place, circumstances of violation;
- photos that fix the incident;
- the requirements set out in the essence of the case.
It is worth noting that it is best to try to negotiate peacefully, and after that, to seek justice in court.
Mosgortrans Complaint on the bus driver
In Moscow, a hotline started, created to control drivers who disrespect their customers. A complaint against the driver of the bus Mosgortrans may consider through one of their metropolitan branches, which are received by this kind of calls. At the moment, bus parks are already involved in a quick response event.
Passengers can always be sent to the Mosgortrans the complaint on the bus driver in writing. It is necessary to deal with violations. And as a result, count on improving the culture of cooperation between urban transport workers and passengers.
At least two benefits are obvious:
- the bus will be a worthy means of transportation of citizens;
- each chauffeur will increase its qualifications and improve the attitude to those he serves.
Another important point is safety on urban roads. To the Mosgortrans suggest a complaint on the driver, rudely violated the rules of the road can be in the same manner as at other incidents. Even the owners of other vehicles that have suffered either have witnessed however, the buses are poured into the roadway to the roadway.
To do this, you will need to contact the Mosgortrans, leave a complaint on the bus driver in the office. The term of consideration of such a written appeal may not exceed 10 calendar days. After that, a certain verdict should be rendered. Management is obliged to apologize and apply sanctions to the driver to violate the rules if the fact of abuse is confirmed.
The negligent driver expects depending on the severity of abuse:
- money penalty;
- disciplinary reprimand;
- dismissal from work.
To write a complaint against the driver to the Mosgorgratrans, you need to have certain skills, know the procedures and norms of Russian legislation. Otherwise, it is rather difficult to trace the compliance with the norms of office work. This issue will be able to deal with lawyers of the company "Legal decision"which always provide customers with a high level of service.
Complaint to the Mosgortrans for non-observation of the schedule or bus route
Often it happens that the schedule remains accurate only on paper. Buses are late, they are removed from the flight, or come before. It extremely negatively affects the maintenance of passengers. When something similar happens, the complaint becomes the complaint to the Mosgorgtrans for non-compliance with the schedule or bus route. At least, the management will know that on a specific route there are difficulties, flaws that would be fine as quickly as possible.
When none of the above methods do not bring the desired result, you can go to court. Lawyers of the Company "Legal Solution" Ready to help compile complaints of this kind, advise how best to act for obtaining the most favorable result.
"Mosgortrans" - the most famous carrier and largest operator of ground passenger urban transport in Europe in Europe. This state unitary enterprise serves Moscow and partly regions of the Moscow region. The company performs suburban and urban transportation by buses, transportation in the city by trams and trolley buses, including custom transportation by long-distance and urban buses.
GUP "Mosgortrans" was formed in 1958 due to the combination of the management of passenger motor vehicles and tram-trolleybus management. As a result, all three main types of terrestrial mass transport of the capital were combined into one production and technological complex. The company at the time of its formation included 4 repair factory, the service of traction substations, traffic service, the service of the road, 7 bus and 4 trolleybus parks, 8 tram depots, as well as other units.
At the moment, the GUP "Mosgortrans" serves over 740 routes of urban land passenger transport, including more than 600 bus routes, 50 tram routes, 80 trolley bus routes. Every day, the services of MosGorTrans enjoys over 5.5 million passengers. On the balance sheet of the organization there is about 8.5 thousand units of transport. At the same time, the park of the enterprise holds in working condition and is constantly updated.
Reviews and complaints
Galina
18.07.2019 21:42
I want to know when the chaos stop. I go to 305 Dzerzhinsky -m. Lublino. Two times removes payment for the passage, or 53 p, this is not enough for the trip .... I ask to figure it out! In the opposite direction, always practically passes the Ost Ul. Tsimlyanskaya! What kind of ignore ...!? For people work, it seems? Or not?
Luda
02.04.2019 12:30
Today 02 April 2019 The bus 799 with a number on board 041342 after 11 am stayed far from stopping (from the curb) of the Eastern Degunino district in the direction of the Beskudnikovo station. From the bus, a girl with a carriage, in which the chest monthly child was published. Wheels did not reach the curb. As a result, the stroller fell on the asphalt under the bus, the girl, trying to catch the stroller, damaged his leg. Bus passengers helped. Raised the stroller and helped the girl to rise and get out of the bus. Please select the right of this freak - the driver! Read more for Otzovik: https://otzovik.com/review_7988407.html
Svetlana
24.11.2018 23:52
Dear Mosgortrans, as I want to watch your eyes, how you go over people !! The 3-ka bus each time comes at different times, after 23.00. Today on November 24th, the bus would have waited for the bus, nor summer !!! So Mate burns the housing you have a closer !!! Bus 3 Kamchatka Street to Rokossovsky Boulevard! Neither take action, we will write higher !!!
Lily
23.10.2018 16:01
Good evening. I want to swear to swear on these mudaks, rob people every day, and do not fulfill their obligations. On the avenue of the world, the Stop of Dokino terminal is not work for three days, and the controllers go like snakes there and back along the route they know that the terminal does not work, fines get all in a row. Not once gave them a remark, do not know anything, pay a fine. I told myself at least once somewhere on the issue of payment and the terminal does not work simply we will understand the court. Take measures and do not rub your pants in the office for mad money.
