Is it distributed? warranty card for a phone battery? The battery is a component that often fails. When purchasing a smartphone, the buyer wants to know whether he can replace or repair the power supply if it breaks. According to Article 20 of the collection on consumer protection, the buyer has the right to compensation if the device breaks down through no fault of his own.

The right to repair is granted for mobile phone together with components, including the battery. You can find out the warranty period for the battery of the purchased phone by looking at the warranty card. There are several warranty options:

1. General (for all devices).
2. General, but battery is not provided (this must be stated in writing).
3. There is no warranty for the cell phone, but there is a warranty for the battery.
4. Guarantee period There are both for the battery and for the smartphone, but their duration does not match.

All cases, except the second, are grounds for visiting the company’s service center to replace or repair the battery charge. In the second case, it will not be possible to repair or replace the part according to the law. This is likely only if, as a result of the inspection, the manufacturer (more precisely, representing him service center) decides to extend the coupon to battery pack to resolve the conflict.

How long is the warranty on a phone battery?

According to the current article, the deadline for providing repair work is distributed from the information specified in the coupon. There is no general guarantee template. Its validity period can be from 1 month to 3 years. Basically, this is 6 months or 1 year - exactly how much is determined by each specific manufacturer (Samsung, Apple, etc.).

Let's consider several options:

1. There is a document for purchase, information about the nutritional details is not indicated, you need to act immediately. You can contact the service before the warranty card for the entire device expires.
2. The deadline for the component is specified separately. It is longer than the period for the product itself. You can contact the company while the block coupon is valid.
3. The battery replacement period expires earlier than the product coupon period. You can still try to repair the damage.

For a better understanding, you can refer to the table:

Type of paper	Circulation period
For the entire mobile phone	Until the end of the validity period of the device coupon
Only for power supply	Until the end of the battery warranty
On the battery and smartphone, the battery expires earlier	The entire validity period of the paper on the smartphone
On the block and phone, on the mobile phone it expires earlier	The entire period of validity of the document for the component
Free repairs and battery replacements are prohibited.	Never

Warranty claim procedure

If warranty document is still valid, you should contact the manufacturer’s service center. The official website indicates which address to contact if the device breaks down.

Algorithm of actions:

1. The device along with the battery is sent for repair;
2. An examination is carried out to determine what exactly has failed (the unit, contacts or the cell phone itself);
3. It is found out whose fault the failure occurred (the company or the owner);
4. If the culprit of the failure is the company, then the service center will compensate for the damage.

Compensation for damage is carried out within 45 days from the date of receipt of the device for repair. If the company is conscientious, it will perform the necessary operations on the first day or within a week.

What is necessary

When contacting the service center, you must have with you:

• drafted circular;
• product purchase receipt;
• passport.

Be sure to take your smartphone with you and battery charge, which is out of order. Otherwise, the component cannot be inspected and repaired.

Subtleties and nuances of the procedure

The owner of the part must claim compensation for the damage. Types of compensation:

• financial compensation;
• part replacement;
• repair parts.

You cannot receive multiple types of compensation at once. It is also impossible to completely replace the device if the battery breaks.

Free repair carried out only if the part has failed due to the fault of the manufacturer (due to defects, defects).

Today there are a large number of car batteries on sale. various manufacturers and stamps. Technologically, they are almost no different from each other. To distinguish their product from others, manufacturers and dealers try to stand out by the length of the warranty period for batteries, which does not always correspond to what is stated. In order not to be fooled by a tempting offer and not get into trouble, you need to know what guarantees are provided for car batteries by law. Exactly on official documents sellers will rely on when making decisions about non-working equipment.

A warranty is the dealer’s obligation to repair or replace equipment with manufacturing defects during the warranty period. If for some reason the product does not meet generally established criteria, the manufacturer undertakes to repair or replace it.

As for car batteries, the warranty is provided solely for the elimination of manufacturing defects. Only in this case can you hope to replace the unit or get a refund. True, this is preceded by an examination. But if the battery wears out, you shouldn’t even think about a warranty, even if, for example, you “killed” it in a year, and it has a warranty for two. In the vast majority of cases, the seller will simply refer to wear and tear of the battery, and this case is not covered by the warranty.

Does the new car warranty cover the battery?

Car enthusiasts often wonder if the car is new, is there a warranty on the battery? Yes, if the car is new, then the return and repair obligations also apply to its components. At the same time, the terms of service are the same as when purchasing a new battery.

Battery maintenance, as is known, takes place in service centers. However, most people go to the store or salon where they bought this car. If the car is under warranty, then most dealers will produce everything without any problems necessary actions, because defective products are subject to return, repair or exchange. Reputable companies therefore care about their reputation. For them, replacing a couple of such components is a trifle.

But returning the battery to a small store or salon can cause a lot of protests and problems. Sellers can intelligently point out to you that your defect was caused by improper use. However, it is not so easy to convince them. Usually it comes down to “raised talk”. There's no point in getting to that point. Just take your battery for examination to an independent service center or specialized service station. What's the use of this? You will receive a true assessment of the condition of your battery. Based on this, decide whether it can be returned under warranty.

How to return a battery under warranty?

Returning a battery under warranty usually causes a lot of conflicts. Neither the manufacturer nor the seller wants to lose the money they earn. Because of this, ordinary people often have to resort to extreme measures by contacting the competent authorities and defending their demands. Federal consumer rights law states that if manufacturing defects are discovered, the consumer may return the product to the place of sale.

In the case of car batteries, the buyer has the following rights:

• replace the defective unit with the same one, but of high quality;
• replace the battery under warranty with a different model while taking into account the cost;
• demand elimination of defects;
• return the defective product for a refund.

If the battery does not meet any parameters, then within 14 days the buyer can return the product to the seller, even if it is in good condition.

It should be remembered that according to the same law, if you have lost the warranty card for the product and cannot provide it to the seller, he must still check its quality.

To summarize, it should be noted once again that replacing a battery under a car warranty is only possible if an examination establishes that it was initially defective.

How long does a car battery warranty last?

As mentioned above, the manufacturer provides a guarantee exclusively for defects resulting from production and undetected technical control. In most cases, such problems are identified within six months of work. If the car owner does not start using the purchased unit immediately, the period can be doubled. The total is one year. This is how long it seems to us that the battery warranty should last.

But you are unlikely to find at least one company that indicates such a warranty period for its product. This is due to the marketing policies of manufacturers seeking to sell their products. More often figures appear in two, three and even four years. All this is just an advertising game designed to distinguish your product from others. Even if the warranty period for the battery is specified at three years, if you contact the service center during this period of time, they will refuse to carry out warranty repair or service. They will simply conduct an examination and indicate whether the battery is worn out or misused. And you won’t be able to prove anything, since there will be no manufacturing defects on the battery.

Malfunctions and defects of batteries eliminated under warranty

What kind of damage is covered by the battery warranty? There are two undeniable cases: open circuit and short circuit. Let's take a closer look at them.

Circuit break. Internal elements The car battery is connected to the terminal on its cover. During the assembly process, these connections may not be welded firmly, but only slightly stuck. When using a battery, strong voltage passes through these pathways, oxidizing and thinning them. After a certain time they break off. As a result, the battery is completely disconnected. This damage is subject to repair under warranty.

Short circuit. Occurs due to a small gap between the plates. The defect manifests itself as a significant decrease in battery power. It constantly discharges. Another sign of a short circuit is boiling of the electrolyte during charging in the jar where it occurred. If this manufacturing defect is discovered, you can return the battery or replace it with a new one. As you wish.

Less common defects include:

• unformed active mass;
• breaks of some electrodes in blocks from the bridge;
• leakage of electrolyte through the connections of the battery case (in the absence of mechanical damage).

These defects are also covered by warranty, but you will most likely have to fight with the dealer, who may attribute these malfunctions to breakdowns that arose during operation.

Battery examination under warranty

What to do if the seller refuses to provide warranty service? First of all, you need to make sure that this is a manufacturing defect. To do this, you need to conduct an examination of the battery.

The battery is submitted for examination along with a fully completed warranty card and the owner’s comments, oral or written (the latter option is preferred), regarding the mode of use and the problem that has arisen.

The examination takes place in several stages:

1. Verification of the warranty card data with the information on the device labels.
2. Inspect the device for mechanical damage.
3. The following indicators are measured (if there are stoppers on the lids of the cans):

• Density, temperature, electrolyte level;
• Transparency of the electrolyte in each jar;
• Condition of ventilation holes.

1. If there are no plugs, the indicator is removed and the level of density and EMF in this bank is measured.
2. Based on the results obtained, a decision is made: charge the battery or open it to check for damage.
3. After removing it from charging, you should determine by touch whether one of the poles has become hot. This indicates damage.
4. After opening the battery, a conclusion is made about its condition.

The examination takes no more than two weeks.

What to do after receiving the results of the examination

Having received the results of the examination, if a manufacturing defect is confirmed, you can safely go to the dealer and demand that the battery be replaced under warranty. Most sellers will accommodate your request. Otherwise, you can go to the magistrate's court, you have documentary evidence of the violation. The case will be reviewed within 14 days. But it is unlikely that it will come to this: the seller will not want to pay both the court fee and the fine for violation of warranty obligations.

Sample warranty card

You see in front of you a sample of a correctly completed warranty card. The most important data is written in it by hand:

• name and model of the product;
• date of purchase;
• guarantee period;
• expiration date of the warranty period;
• Name of the organization;
• surname and signature of the seller.

Below are all warranty obligations and a list of work related to product warranty service. This is the form you should receive the form in the store.

In this article we tried to describe the main aspects of battery warranty service. We hope that the information we provide will help you navigate correctly if a similar situation arises. Describe your experience with battery return. Is the game worth the candle, or is it easier to buy a new battery?

At all factories, manufacturers write a warranty period of 12, 24, 36, 40 months, which means a warranty period of operation and nothing more!

Battery replacement in stores occurs only if there is a manufacturing defect, and the battery cannot be replaced if it has exhausted its service life before the expiration of the warranty period.

The resource depends on many parameters: climatic conditions, make of car, number of kilometers accumulated, on the operation of the generator and on you personally.

What is a factory warranty?

1. Disruption of internal connections due to a lack of solder:

Breakage of jumpers between the plates;
- interruption of connections between banks;
- unsoldered borns (i.e. broken terminals)

2. Short circuit of the plates, in the absence of shedding and warping of the plates in the jar.

A warranty card is filled out for each battery upon sale. This coupon assumes that the battery may have a manufacturing defect that was not detected at the end of its production cycle. And as soon as this manufacturing defect is found (with the help of specialists from the warranty point), this battery is required to be replaced within a specified period.

The warranty is not established for other characteristics of the battery (calendar resource and vehicle mileage, wear rate, nature of the decline in performance and decrease in its performance, etc.), since it is impossible to control the mode of operation of the vehicle and maintenance of the battery.

Experts distinguish manufacturing defects (related to the manufacture of the battery) from operational ones, and a guarantee is given only for the first of them. Consequently, the warranty card only applies to a battery with a manufacturing defect that was not detected at the control site during its production. There are very few such batteries on sale. All “healthy from birth” batteries do not need a warranty card!

But, if you:

The color of the electrolyte has changed,
- low level electrolyte (plates exposed),
- electrolyte density does not correspond to the norm,
- there are mechanical damages,
- the electrical equipment is faulty, then the plant does not accept such batteries for exchange.

Here you can only rely on the loyalty of the seller. Because Competition in the market is high, some companies, in the presence of such defects, meet customers halfway and, in order to preserve their image, offer various compensation options, including exchanging a failed battery for a new one. At the same time, companies are trying to reduce their risks and costs, for which they offer various free or paid services for servicing and maintaining batteries throughout the entire warranty period.

Which battery lasts the longest?

The answer is simple - buy batteries where you will be provided with:

1. Correct selection of batteries for a specific car.
2. Regular diagnostics and maintenance of the battery.

The concept of “diagnostics and maintenance” includes:

l. Battery status diagnostics

Checking the battery load capacity
- checking the starting current of the battery
- measurement of electrolyte density in each jar
- checking the battery for self-discharge

2. Battery maintenance

Charging a discharged battery (cycling if necessary)
- adding distilled water
- equalization of electrolyte density using the electrical method
- desulfation of plates if necessary
- cleaning batteries from dust and dirt, which eliminates current leakage through the battery body
- cleaning terminals from oxides, which improves contact and prevents loss starter characteristics
- checking and cleaning the ventilation holes of the plugs, which reduces the risk of rupture of the housing from overpressure with excessive gas evolution
- diagnostics of vehicle electrical equipment

Draw your own conclusions...

PROCEDURE FOR PROVIDING SERVICES BY THE WARRANTY SERVICE CENTER

1. The warranty period begins from the moment of purchase of the battery and is valid for the period specified in the warranty card.
2. Warranty services apply to batteries that are found to have manufacturing defects.
3. Claims regarding battery quality are accepted only upon presentation of a completed warranty card indicating the date of purchase, certified by the seller’s signature and the stamp of the trading organization.
4. The battery can be presented to the Warranty and Service Center only in its pure form.
5. Guarantee does not apply on the battery in following cases:
   
6. A deeply discharged battery cannot be considered defective and cannot be replaced.
7. The warranty period is reduced by half if commercial exploitation battery (in Taxi mode).
8. The warranty period when operating batteries in parallel or series circuits, unless provided for by the manufacturer's specifications, is 6 months.
9. Replacement of a defective battery is carried out by the Warranty and Service Center after conducting a technical examination!!!
10. Technical expertise is carried out with the provision of:
    • clean, fully charged battery;
    • vehicle, on which this battery was used (at the request of the client).
11. The battery can be charged for technical examination at the Warranty and Service Center:
    • free of charge - if a manufacturing defect is identified based on the results of a technical examination;
    • at the expense of the battery owner - in case of violation of operating conditions, except for batteries with a full package of free services.
12. During the technical examination, the client, if possible, is given a battery from the replacement stock.
13. The warranty and service center is not responsible for the safety of a battery submitted for technical examination and not claimed by its owner after 20 days.
14. Annual maintenance: after 10 months (but no later than 12 months) from the date of sale, you must present your battery to the Warranty and Service Center to monitor the parameters and carry out Maintenance

1 : Service maintenance Battery and diagnostics of the vehicle power supply system - FREE FOR THE WHOLE LIFE OF THE BATTERY!

Guarantee exchange Batteries with manufacturer defects are carried out in within 3 years from the moment of sale of the battery upon the conclusion of the warranty and service center.

The operating instructions for the car battery can be found in this section.

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What to do if a warranty case occurs.

Warranty period for car battery assumes the absence of manufacturing defects during the period indicated in the warranty card. Identification and confirmation of a battery defect, especially after 10-12 months of operation, should be carried out in specialized centers by opening it.

When buying a battery, you need to make sure you have a warranty card and a cash or sales receipt. If a warranty case occurs, you need to charge the battery and submit it to the warranty service center for examination.

Battery failure occurs in two cases: a manufacturing defect and an operational defect.

What is a factory defect?

The warranty only applies to manufacturing defects that the manufacturer could not identify during production. By issuing a warranty card, the manufacturer insures the quality of its products. According to statistics, manufacturing defects are detected in the first six months of operation.

If the connecting bridges between the banks, as well as the pole terminals, are welded poorly, a break in the discharge circuit occurs inside the battery, which does not allow it to be used as an energy source. IN warranty period This battery must be replaced.

A short circuit in one of the cans reduces the voltage by 1.5-2.0 V, but the battery can remain operational. A short circuit between the plates occurs at low currents and voltages of one block (can), and the discharge process occurs in a liquid (electrolyte). A “shorted” can loses its ability to give off energy (as well as receive it when charging), and “boils away” when charging during operation. Filled with low-density electrolyte, it becomes a “ballast” in the battery. Thus, a short circuit inside the starter battery leads to a decrease in its potential energy stored in the active mass of the plates and electrolyte during charging.

As practice shows, if such defects are present, the battery cannot operate for more than a year.

Batteries considered defective (for production reasons) may include batteries whose electrodes contain unformed active mass (during battery formation). They have low starting characteristics and provide a small number of attempts to start the engine (2-3). The battery boils intensely when charging and discharging.

What is an operational defect?

The battery life depends 90% on the driving mode of the car. Don't expect the battery to last long if you have a large engine and short mileage. By starting the engine, you discharge your battery. Not receiving enough charge from the generator (during short runs the battery does not have time to fully charge), the battery begins to desulfate, loses its capacity, and is subjected to deep discharges, which leads to his quick death. The same thing happens when the battery operates in taxi mode. The manufacturer cannot control the mileage, charge level of the battery during its operation and general state cars. Therefore, the warranty is given only for manufacturing defects, and not for the service life of the battery. Those. Failure of the battery in these cases is a defect resulting from improper operation. And the manufacturer is not responsible for it.

Also, the warranty does not apply to:

Mechanical damage resulting from operation, improper storage or transportation of the battery.

Incorrect installation and connection.

When making constructive changes not provided by the manufacturer.

Be careful. At the warranty workshop common cause failure to replace a defective battery will result in scratches and small dents on the body and pole terminals of the battery. When describing appearance The battery is written about the presence of traces of mechanical damage. Although, according to the instructions, the driver is obliged to regularly check the condition of the battery (recharge to full capacity). On many vehicles this cannot be done without removing the battery from the vehicle. And during any work, including removal and installation, “traces” almost always remain, which should be qualified in the description as “traces of operation and maintenance.” TO " mechanical damage"Only those damages that can affect specifications batteries: leakage of electrolyte, deformation of electrodes, damage to separators.