Whatever the purchased product, it necessarily has a warranty period. This also applies to cars.
When a breakdown is detected during the warranty period, the owner must contact the service center, where he is obliged to provide free service.
Important! Free repairs are guaranteed only if the problems encountered are not the result of improper use of the vehicle.
In addition, the owner of the car needs to undergo a free scheduled maintenance during the warranty period.
The above norms are included in the Law "On Protection of Consumer Rights" and in the Regulation on warranty repair passenger cars and motor vehicles.
The right to guaranteed service of the car comes from the moment of its transfer to the buyer. During this period, the manufacturer assumes responsibility not only for the quality of the products, but undertakes to fulfill required maintenance related to the detection of problems that have arisen during the assembly of the machine.
Car production involves the implementation of special technical conditions... In this regard, you, as a buyer, in the event of a breakdown of the machine, have the right to demand the following:
- Free car repair (completely or its individual components), complete replacement goods;
- In case of discovery of previously unnoticed defects, you can demand their free elimination after the warranty period expires;
- Regular technical inspection vehicles;
- Pay Money that were spent on transporting the car to the place of repair (in case of leaving vehicle out of order on the way or when using a tow truck);
- Completing the car with spare parts, such as spare wheel, which must be included with the vehicle.
Important! TO - the procedure is paid. But all costs for spare parts, repairs, etc. are covered by the manufacturer or seller.
Conclusion of a contract for the maintenance of a vehicle
When the car arrives at Maintenance, a contract is concluded between the service center and the owner.
It has a generally accepted form.
In most cases, the contract contains the following information:
- Date of appeal, where the agreement is concluded, information about the parties to the agreement (address, Contact phone numbers, other);
- Name and address of the service center, contact phone number;
- Car make and model;
- Under what conditions will the repair be free of charge;
- What rights they have and what responsibilities are assigned to the parties to the agreement;
- How much does the repair cost, and in which case the case is considered a warranty;
- What is the time frame for the repair under warranty, a list of parts that are subject to free repair;
- Signatures of the parties to the agreement.
In each case, separate clauses of the agreement can be removed or added.
Important! Before you put your signature on the document, read it carefully.
The agreement should not prescribe clauses dictated by the service center or dealer.
Owners are not required to purchase parts or parts directly from the repair company. In addition, no one has the right to force the owners to order additional paid services (car wash before inspection, etc.).
Together with the contract, the service book must be submitted to the service center. If it is not there, then the contractor is obliged to accept the car only on the basis of the contract.
The parties to cooperation (car owner and contractor) may not draw up a written contract, since this requirement is not mandatory. The terms of the warranty service are described in legal acts.
Availability of a warranty card
When buying a product, the buyer receives warranty card... Based on this document, the service center is obliged to provide free services for repair.
The coupon contains information about the car model, its external characteristics, data on part numbers. Also, information about the owner and the seller is entered into the document.
A warranty card is issued directly upon purchase of a car. In case of loss, you must contact a car dealership to restore the document.
Terms of car repair work
The time established by legislative acts is allotted for the performance of vehicle maintenance and its warranty repair. Thus, a technical inspection must be carried out within 2 days from the date of receipt of the vehicle.
The repair of the car in the service center is carried out within 10 days. In case of additional examination, it may take more time (but not more than 20 days).
Note! Changing the temporary rules in the contract is unacceptable.
If you are writing an application for repairs, write down the terms of the repair yourself. Nobody has the right to change them. This would be a violation of the law.
If the repairs are not completed within the time period specified in the contract, demand the payment of a forfeit. Its size is 1% of the cost of the car.
Important! Car warranty repairs cannot last more than 45 days.
When the car doesn't match necessary criteria, ask for a replacement product. If you are generally disappointed in the products - write a request for a refund.
Claims for the purchased product are considered within 30 days, and repairs should begin immediately after the vehicle arrives.
Application for car repair under a warranty service agreement
If you have contacted a service center for the purpose of repairing a car during the warranty period, make a corresponding statement. Verbal agreement is sometimes difficult to prove.
The application does not have a mandatory form, although some points should be standard:
- Name of the service center, dealer or manufacturer, address;
- Personal data of the owner of the car, his address, contacts;
- Make and model of the car;
- List of problems;
- What are the requirements of the owner (on the basis of Article 18 of the Law "On Protection of Consumer Rights");
- The requirement to extend the warranty period for the time spent on car repairs (documentary confirmation is required);
- Personal signature of the client, date of appeal.
Is the contractor obliged to provide a replacement car during the repair?
Many customers of the service centers really feel that they are obliged to give them a car for temporary use.
The Government Decree No. 1222 provides a list of goods that are not subject to temporary replacement (for the period of repair).
Among other goods, you can find a car there.
Note! If the car was handed over for repair by a customer who has limited opportunities, his transport must be temporarily replaced.
Cars special purpose that are under repair are not subject to temporary replacement.
Manufacturers provide a warranty for any expensive goods. The car is no exception. But the conditions for providing it for a car can seriously differ from the warranty conditions for TVs, smartphones, computers. There are many nuances here. The warranty for a car stipulates that the period is, for example, 5 years, or the warranty will be valid until 150 thousand kilometers are reached. All modern dealers are guided by this rule. Often, a car warranty contains various clauses and a lot of subtleties that the buyer should know. Modern auto business is often built on deception and many fall for the tricks of car dealerships. Let's see what a car warranty is, under what conditions it is provided, what are the pitfalls.
Does it apply to all cars?
When buying, be sure to take into account the conditions under which the car warranty is implemented. It is provided for by law, but not all cars can be repaired by dealers or manufacturers. Each warranty case must be considered individually. Therefore, the future owner should definitely take into account all the subtleties and nuances. Especially if the car is new and was bought from authorized dealer.
What is the guarantee?
These are certain obligations that a manufacturer or dealer undertakes to fulfill necessary repairs or replacement of units and mechanisms free of charge. However, you need to understand that the guarantee itself is not a basis for contacting an official service on any (even small and insignificant) issue. Otherwise service centres would go broke for free repairs and maintenance. In order to regulate such situations, certain restrictions are created, as well as conditions, only if they are observed and the presence of which, the car will be accepted for warranty repair. All this is indicated in the warranty agreement when purchasing a car.
About timing
As for the timing, this period can be different. In the European version, the warranty period is 2 years, and there are no mileage restrictions. There is also an Asian guarantee. In this variant, the period is three years or 100 thousand kilometers.
V Russian representations foreign auto brands the most Better conditions and the warranty period for the car is of the Asian type. This is the most popular option.
Warranty is a delicate matter
Note that the vehicle warranty does not actually cover the entire vehicle. It is often stated in the conditions that only some individual units and assemblies are subject to repair or replacement. For example, this is the engine, gearbox, chassis parts. Most car owners and buyers may not distinguish between these concepts, so they say that the warranty applies to the entire car.
So, a typical situation. The buyer buys a new car and after the purchase decides to install, for example, an alarm. Naturally, the installation will be done in a third-party and very often unofficial service. Then, after a certain period, it’s time to go through the official MOT from the dealer. And in the official service center, after a thorough examination, they reveal that abnormal installation alarm. 
After that, the car can be removed from the warranty. But in fact, this is not entirely correct and legal. So, if they interfered with the electrical equipment of the car, then the warranty should be terminated only for the maintenance of the electrical part. At the same time, it should remain on other nodes and elements.
Much the same can happen if you service or repair undercarriage in an unofficial service center, and then contact an authorized dealer with a request for warranty repair of electrics. They have no right to refuse you, because the conditions of the car warranty are violated only in the chassis. This must be understood.
Five-year warranty from authorized dealers
When a dealer states this long term, this often turns out to be a hoax. Is not more than publicity stunt... This step is used in order to increase the customer flow. For example, the well-known to all motorists warranty for a car for a period of five years or 150 thousand kilometers from Korean manufacturers Kia and Hyundai. It really is, however, in addition to this, there are certain conditions for it. 
So, it should be borne in mind that this is an Asian option and the manufacturer offers only three years of free service and repairs in case of breakdowns. And an additional 2 years and another 50 thousand kilometers are usually taken by official representatives of companies in Russia and other countries. After the end of the term official guarantee Manufacturer's warranty repair will be more difficult with a two-year additional service period. For the first three years, you will be serviced without any problems.
Even if we consider the general timing warranty obligations on units and mechanisms that are exposed natural wear and tear, then various restrictions may apply here as well. The main components of the car - brake discs, shock absorbers, oil seals, batteries, gaskets, clutch mechanism, stabilizer bushings - all this wears out. The warranty for these nodes is 1 year or 20-50 thousand kilometers. If you can replace these consumables free of charge during the basic warranty period, then during the additional period, you will not be able to replace anything from this list free of charge. 
But if you take drive belts, brake pads, lamps, candles, fluids and fuses, then there is no guarantee for these elements at all. The owner also changes the oil and filters at his own expense.
What else do you need to know about warranty periods?
All of the above also applies to the seven-year warranty, which is issued as the main one in promotional presentations. In fact, this is a guarantee for the car body in case of corrosion. But here, too, everything is quite complicated.
What are the pitfalls?
The body will only be warranted if there are holes through it. You need to understand what exactly the manufacturers mean by rust. Corrosion is when a car can be poked with a finger. If the metal is covered with rust, this will not be the basis for repair or replacement. It should be noted here European car manufacturers- they treat bodies, and this anti-corrosion treatment lasts up to 12 years. Japanese anti-corrosion coating valid for up to 10 years.
Warranty for paintwork
It only works when there is no damage to the car body. If the paint changes its color or shade under the influence of sunlight, then this is not a warranty case. And you will repaint the car at your own expense.
Warranty and law
The car owner must remember that if necessary, he can use several systems - this is a guarantee of the dealer and the law. Each case is different from each other.
At the legislative level, it is very difficult to get the dealer to set specific deadlines. All this is specified in the contract. By law, the warranty period for the machine is 2 years, regardless of the type of contract. 
If the owner for the time this period will be able to identify any malfunctions that are suitable for the warranty, then, according to the law, he may require replacement or overhaul. Even if the salon has withdrawn the right to service the car under warranty, such repairs will be carried out at the expense of the sellers or the manufacturer, but already on the basis of the law.
Seen from the point of view legislative framework, it is not so easy to take and remove the car from the warranty. This would violate consumer protection law.
How to return a car under warranty
After buying a car, owners usually identify various malfunctions and flaws in some nodes. The law provides for 15 days from the date of the purchase agreement, when the buyer can make a request for replacement, even if the damage found is minor. But more often than not serious breakdowns come to light much later. In this case, the machine can be replaced. But only if serious malfunctions are found, which are very difficult or impossible to fix.
Also, the owner has the right to demand a replacement if the repair under warranty was not done within the agreed period or the car was repaired for more than 30 days during the year. Often, owners require replacement of a car if a malfunction was detected several times during the warranty period. Buying a car under warranty will help avoid headaches in case of serious reasons for replacement.
How not to get service problems
To be as safe as possible, manufacturers may require the owner to fulfill certain obligations when using the vehicle.
So, the guarantee for new car provides for maintenance only at the stations of an authorized dealer or manufacturer. All spare parts and consumables are original. The same applies to renovations. Dealers want to be sure that the car is not damaged by unskilled craftsmen or the owner himself. 
Also, one of the requirements is a complete study of the vehicle operating instructions. The owner must know all the features of the car. It is important that the owner uses the machine correctly during the entire warranty period.
How warranty repairs are denied
After purchasing the car, the buyer, along with all the documents, receives the so-called service book. It contains the terms of the warranty, as well as information about car maintenance. The requirements for which a warranty repair is denied are different for everyone. But you can deduce something in common.
Among the typical failures, one can single out untimely maintenance in an official service center, any repairs outside the dealer, violation of direct prohibitions on operation, installation of non-standard spare parts and other equipment.
The warranty is also canceled if:
- The car participated in races, as well as any other competition.
- Used in harsh conditions.
- Participated in an accident.
Also, the warranty ends for those who independently installed any equipment. The warranty for the vehicle engine is terminated if the manufacturer's recommendations for operation and running-in have been violated.
Summing up
By purchasing a new car, the buyer receives a warranty from the manufacturer or seller. V in this case you can count on free repairs. Do i need a car warranty? Of course, it is necessary, because a machine is a complex system of several units and mechanisms. Practice shows that any components in the car can fail.
The guarantee is very good, but it is necessary to carefully study the contract inside and out. It necessarily has various hidden conditions and offers written in small print. All this must be taken into account. The auto business is often built on deception. Therefore, when buying a car, the main thing is not to lose your vigilance. 
But a lot also depends on the owner himself. The machine under warranty should be used correctly, following all the manufacturer's recommendations. Otherwise, you can not count on free repairs (especially since dealers will do everything to refuse to perform free repair).
Also, do not forget that within 15 days you can always exchange a car for good reasons. Terms of warranty repairs by law cannot exceed 45 days. If other periods are specified in the guarantee agreement, which are more than 45 days, then they can be appealed.
So, we have found out the features of the guarantees that are provided by official dealers. As you can see, there are many pitfalls here. If you do not know all the features, there is a risk of being deceived by the dealer himself, because he has whole line reasons for refusing to repair you.
Any new car is sold with a guarantee. This is stipulated in the contract: the term, the terms of the guarantee, what kind of manipulations relate to it. A new car owner should study all the points of the agreement being signed more carefully, because a car is a complex device that requires careful handling, and breakdown is a common thing for it. The car warranty is provided by the salon when a person purchases new model... What will be included in the warranty, how long does it have? It is worth understanding in more detail.
What is the warranty and warranty period
Warranty is a type of obligation provided by dealers or manufacturers of goods. They undertake to replace or repair broken parts, free of charge. Terms, types of breakdowns that are included in the warranty package - all this is indicated in detail in the concluded sales contract.
Important: having a guarantee, the buyer should not expect that any breakdown - and the seller, having excused himself, will rush to fix everything. No, before contacting it, you should figure out whether the detected malfunction will be included in the warranty package or not.
The warranty period is of 2 types. This is European or Asian. Under European standard package warranty - 2 years, and there are no mileage restrictions. Asian - 3 years, with a limit of 100,000 km. Any other promises are just a publicity stunt or one-time temporary promotions.
Interestingly, the Asian option turned out to be more convenient for Russia, and more and more dealers are introducing it.
Important: it is better to buy a car in official, proven showrooms. Such companies always thoroughly explain to customers the terms of the guarantee, moreover, they have their own sites where a person, if desired, can always get acquainted with the necessary information.
How long is the warranty period for a new car, is there a warranty for used cars?
Car warranty service is required by law. After all, the machine is considered a super-complex mechanism that requires careful handling and timely inspection. Of course, each dealer company has its own car warranty, but the basic rules are prescribed by law.
Warranty terms:
- Chinese technology - 1 year (selected models);
- European: 2 years (no mileage restrictions);
- Asian: 3 years (or 100,000 km - mileage restrictions);
- "Korean": 5 years or 150,000 km. Attention! It concerns only "Kia" or "Handai", in addition it has its own nuances. If a similar guarantee is offered by other dealers, the buyer must understand that this is a fraud;
- according to the Civil Code of the Russian Federation: 6 months, no matter what brand or model the purchased car was, the client has the right to visit the center and demand warranty repair;
- Buyer protection - the first 14 days after purchase. If the machine breaks down, the customer has the right to return it, demanding replacement or free repair. Dealers call it a test period, because the car needs to be thoroughly checked before its further operation.
Used cars. Sometimes salons sell not a new, but a used car, and this is officially indicated. Perhaps the dealership bought it back or the customer returned it. Will there be a guarantee for him? Yes, servicing used models is part of the dealer's job. The consumer has the right to discuss any controversial issues personally with the manager or find out in the signed contract. Although lawyers advise you to first discuss all the conditions, then buy a car and sign all the documents.
Important: according to the documents, the owner of the used car should be the salon, not otherwise.
You also need to discuss such points in advance:
- whether the car is broken;
- native paint (sometimes after an accident the car is painted again);
- does not appear in theft.
However, the latter can be established through the ATC. The dealer always sets the warranty period for such used cars individually, depending on how the car got to him.
What is included in the warranty
Many car owners, purchasing a new car for the first time, are firmly convinced that the warranty covers everything. Perhaps they are inspired by foreign films when a car can literally break down and the main character, casually picking up the bag, throws: "Everything will be covered by the guarantee." In reality, the warranty package should cover certain parts of the car. And the new owner needs to find out the specific list.
The client has the right:
- carry out free warranty repair;
- elimination of the identified deficiencies free of charge;
- reimbursement of expenses if the client had to repair the car on his own;
- reduction of the announced purchase price or Additional services(dealers may offer winter tires or other gifts).
Terms of warranty repairs are always negotiated individually, depending on what kind of problem is detected. However, the official period of work cannot be longer than 45 days, according to the ZoZPP.
The warranty always covers only certain parts and systems of the vehicle. As a rule, these are the body and other main parts of the car. Also, the warranty applies to items brake system, shock absorbers, battery replacement / repair, seals, gaskets and clutch systems, including suspension stabilizers. However, here the warranty period will be limited.
What exactly is included in the car warranty, what parts:
- engine;
- body;
- depreciation system;
- battery;
- seals;
- gaskets, clutch;
- suspension stabilizers;
- Transmission.
Of course, the dealer will conduct a thorough diagnosis before proceeding with repairs to determine the root cause of the problem. Many manufacturers warn car owners to use the car carefully and correctly. If the breakdown occurred due to violations by the owner of the equipment safe operation, then he himself will have to pay for the repairs made.
What exactly will not be included in the warranty repair:
- drive belts;
- filters;
- light bulbs;
- candles;
- liquids that need to be replaced and refilled on time;
- brake pads;
- circuit breakers.
Dealers classify them as ordinary consumables... And do not include any of the above in the warranty. After all, changing the oil, screwing in the lamp is elementary.
Important: overhaul of the damaged car, no dealer will agree to perform. If the car actually came across to the customer with a marriage, he has the right to demand a full exchange until the first 14 days from the date of purchase have expired. What is important, 14 calendar days, not working days.
Body. It can be repaired free of charge if perforating corrosion is detected (when the iron is so rotten that it is easy to pierce it with a finger). If only foci of rust are visible, then the buyer will have to carry out the repairs on his own. Therefore, it is definitely worth clarifying whether the contract contains "through corrosion" or normal.
Paintwork. Does his guarantee apply? Yes, as long as the problem is mechanical. For example, chips or scratches will be accepted, the exception is paint fading. If it suddenly peels off under the sun, then the owner will have to paint the car on his own.
Windshield - replacement and installation of such a part is included in the standard warranty repair package. The nature of the fault is important here. Therefore, the dealer will conduct a mandatory inspection (diagnostics) before making a decision.
Alarm, noise isolation and computer system machines are considered complex devices. Their service, as a rule, is not included in the policy. The only thing is that each system in the car has its own time (expiration date). In the event of a breakdown, the dealer can reprogram the system, but the cost of the work is then paid by the client. This is why it is so important to discuss all warranty issues in advance before issuing a warranty.
Extension of the warranty period in case of repair
By law, the dealer has a total of 45 days to complete the warranty repair. What to do if the detected breakdown is serious and this period is not enough?
How the repair process should go:
- the car is delivered (the dealer must carry out the delivery if the car does not go by itself);
- conduct an examination, diagnostics;
- determine whether the warranty case;
- the master announces the period for which he undertakes to fix the malfunction.
Sometimes a part cannot be repaired and needs to be replaced. Then the dealer announces this to the client. The item is ordered and waited. Moreover, according to the law, the waiting period, diagnostics and renovation work- all of this will go into 45 days. The extension of the term is discussed individually with the client.
Important: if the repair period "covers" the warranty period or even goes beyond it, the customer has the right to ask for an automatic extension of the warranty. Also, the client has the right to demand a full replacement faulty car, if the vehicle has managed to break down several times, and within a short (warranty) time.
Reasons for refusal
When a new car is sold, the happy client receives, in addition to the contract, a service book. It sets out the terms of the guarantee and the principles of its implementation.
Of course, the dealer is obliged to give a guarantee, but he also has counterclaims. As a rule, they are different, depending on which company, but there are a number of common cases:
- Untimely inspection - car owners come to special service centers according to the set time, where the vehicle is inspected. It is imperative to go through such a procedure; the safety of the car owner also requires it.
- "Left" repair - when the client visits other technical centers and fixes the car there. Especially if the repair concerned parts subject to warranty (if initially the failure was not recognized as non-warranty). For example, another company repaired the body or gearbox.
- Incorrect operation - the contract will definitely contain information on how to use the purchased vehicle correctly. Maximum speed, timely replacement basic fluids. If the owner missed it, and a breakdown appeared, he pays for its implementation himself. For example, I forgot to check the oil level in time, which could cause the engine to burn out.
- Non-standard parts - sometimes the dealer explicitly prohibits changing or additionally installing certain parts. Otherwise the warranty will be canceled.
- An accident has occurred.
- Passing a difficult road (mountain paths, untouched steppe).
- Participation in unofficial races.
The seller refused to repair the car for free, what to do
- First of all, find out exact reason refusal. After diagnostics, the client is given a conclusion drawn up by the wizard, where the nature of the malfunction will be specifically described.
- Then study the service book more closely. Does this damage apply to the described warranty cases?
- If yes, but for some reason the dealer refuses to fulfill his own obligations, then the client will be helped legal advisor... He will tell you where to go.
- Rospotrebnadzor. Any car dealer is a seller, and his customers are consumers. If the seller refuses to carry out the statutory warranty repairs, the customer has the right to write a complaint. Moreover, handing over a copy of the claim to the dealer will be a good warning that the offended customer is ready to move on.
- If the diagnostics, on the contrary, revealed an out-of-warranty breakdown, but the owner does not agree, he has the right to go through separately independent expertise... With the result, visit the dealer again and, if he still refuses, write a statement indicating the recipient of Rospotrebnadzor. A sample of the standard statement can be seen on its official website.
- Trial. Sometimes the conflict of the parties can be settled only by the court. The client has the right to file a claim and provide the judge with all the documents he has collected.
Important: if the car was originally purchased on credit, then until the client pays the entire remaining amount, the bank is considered the owner. AND emergency(a marriage was found, a breakdown occurred, a car crashed - an accident), first of all, you need to discuss with the manager of this bank.
Insurance and warranty repair. As you know, any car owner is required to have insurance. And it doesn't matter what year of production his car will be (new or used). How is warranty repair and insurance related?
When the passage of preliminary diagnostics revealed that the client will pay for the repair himself, he can contact his insurance company. Then the insurance company will discuss with the dealer the conditions and cost of the restoration work.
What else you need to know about warranty periods
Among the car parts there are some that can be extremely difficult to maintain. They wear out quickly, and a different "tariff" of the warranty period applies to them: 1 year or 20,000-50,000 km mileage:
- brake discs;
- drums;
- shock absorbers;
- battery;
- gaskets;
- stabilizer bushings;
- clutch;
- seals;
- oil seals.
This is why regular maintenance is important, even if the vehicle is new.
Many big cities have several dealer companies and private workshops providing diagnostic or fluid replacement services. Do not rely solely on available warranty repairs.
Used cars sold by another car owner. Their dealers no longer serve free of charge. Here the company will become only an intermediary between the main parties: the seller / buyer.
Some car dealerships may promise a guarantee, but this is their personal initiative, not officially provided for by law.
Is waiting for delivery included necessary details in the total repair period? Yes. According to the law, this is the total time, and the dealer is obliged to meet it. It doesn't matter if the required part is available or needs to be ordered.
Initially, the terms of the repair were not set in the text of the agreement. The dealer is then obliged to perform the elimination of all faults in the shortest possible time. Desirable - on the day of actual treatment or 2-3 days. The maximum duration of such events is 45 days. If the contractor is late for some reason, he pays a penalty to the waiting client.
The warranty period for a car is a period during which the manufacturer undertakes to eliminate the identified deficiencies within a strictly specified time frame. It is important not to confuse the warranty period for the car with the service life of the vehicle!
The warranty period for a car in Russia is set by its manufacturer. Warranty period for new car It is calculated in years (months), or in kilometers or hours (only for off-road and water motor vehicles), whichever comes faster.
Standard Warranty Periods
- 1 year for selected Chinese equipment
- 2 years for the vast majority of cars and motor vehicles
- 3 years on japanese cars
- up to 5 years for cars Korean assembly(4-5 years warranty is usually much more limited).
Who provides the warranty?
The warranty for a used car within the established warranty period is provided by a dealer, and in the case of purchasing a used car from an individual - by the manufacturer.
Outside the warranty period, the warranty for a used car is carried out only for significant defects, within the life of the car.
Dealer Changes to Warranty Period
It is important to know that even if the established warranty period for cars or motor vehicles is less than 2 years, then you can still contact the manufacturer within 2 years for elimination significant disadvantages... But in this case, you will have to first prove that this disadvantage appeared through no fault of yours, for which it is necessary to conduct an independent autoexamination.
An authorized dealer can, for example, within the framework marketing campaign extend the warranty period at your own expense and at your discretion, but this happens extremely rarely. More often than not, we see dealers' attempts to limit the warranty conditions for a car in sales contracts, although this is illegal and will not be taken into account by the court. But if, nevertheless, the official dealer has extended the warranty period, then you can only contact the dealer himself for the execution of the additional warranty and disputes over it.
Parts warranty
For individual components of equipment, the warranty period may be set for less or longer than the warranty period for equipment as a whole. For example, a guarantee for perforating corrosion body, subject to the order of inspections and preventive maintenance, is usually more than on the vehicle itself, and less on the battery!
The warranty period starts from the moment the equipment was handed over to you according to the acceptance certificate.
Car warranty repair
Within the warranty period, you are entitled to:
- For free elimination of deficiencies, warranty car repair.
- To reimburse your expenses when eliminating deficiencies on their own or with the involvement of third parties.
- A commensurate reduction in the purchase price. Dealers can go for this in the form of kit-type gifts winter tires etc.
The terms of warranty repair by a car dealer are determined by your agreement with him, but cannot exceed 45 days in accordance with the Law on the Protection of Consumer Rights (Federal Law "On ZPP").
Extension of the warranty period in case of repair
The warranty period is extended as long as your equipment was under warranty repair.
To do this, do not forget to take a paper from the dealer confirming the fact and timing of the warranty repair of the car. They must issue such a document to you by virtue of the law. Also pay attention to the fact that the warranty period for the units and equipment units replaced under the warranty is set anew and begins to be calculated from the moment the machine is handed over to you after repair under the warranty.
Failure to comply with the terms of warranty repair
If your appliance has been repaired by a dealer for warranty repair two or more times in the aggregate of more than 30 days during any one year of the warranty, then you are entitled to a return of such equipment.
Note that there are frequent cases of unreasonable refusal of dealers to fulfill warranty obligations due to various kinds of "violations" by you of the rules of operation and maintenance of equipment, or due to actions of third parties. To be sure of your rights and the legality of your claims, we recommend that you call us and get professional legal advice.
An article on how not to lose the factory warranty for a car. Important Tips and recommendations. At the end of the article - a video about what is included in factory warranty on the car.
The content of the article:
When a new, under warranty car suddenly begins to show character, the car owner, without hesitation, takes it to the service. But there an unpleasant surprise can be expected - the official service station can recognize the case as not guaranteed. What should the driver do? Is he entitled to demand payment for repairs from him?
A car consists of more than 10 thousand parts that are constantly under the influence of friction, pressure, and temperature. Used or new, domestic or imported - absolutely any car can break down. Each specific case must be approached individually, since dealers can really take advantage of the inexperience of the car owner.
Car warranty concept
This document is a commitment by the car manufacturer through its official representatives repair or replace worn out parts and assemblies. Throughout warranty period these procedures are free of charge.
However, if the manufacturer had repaired every slightest malfunction, he would have gone broke long ago. service... For the purpose of his own safety net, he includes certain conditions and restrictions in the warranty card, which the owner of the vehicle must first familiarize with.
Warranty period
This period differs for European and Asian cars:
- European - includes 2 years without limiting the owner's mileage.
- Asian - lasts 3 years or 100 thousand kilometers.
At the same time, for units that are subject to the greatest wear and tear, the warranty may be provided with huge restrictions or even absent altogether. For example, for the battery, oil seals, brake discs, gaskets, shock absorbers and other similar parts of the mechanism, the warranty lasts from 20 to 50 thousand kilometers. For consumables such as candles, pads, lamps, fuses, it is not given by definition.
Nuances paintwork usually there is a special section. It is important to pay attention to the point about body through corrosion, which, as a rule, exceeds the period of the main warranty period. In some cases, 2 or even 6 times.
About all conditions car dealers are obliged to inform their client, and reputable companies even post them publicly on official websites. All subsequent warranty disputes arise mostly due to the negligence of the buyer, who rarely reads the terms of the contract.
It is important to know - although the documents indicate that the warranty comes into force from the moment the car is sold, this is not entirely true. In practice, it begins to operate from the date of signing the document on the transfer of the vehicle.
Thus, if the buyer purchased the car on June 1, and took it from the salon with the signing of the appropriate acceptance certificate on June 10, then all breakdowns that occurred from June 1 to June 9 are paid out of their own pocket.
Subtleties of the process
Another reason to carefully read all the conditions and clauses of the contract - the service employees may take some points too literally. For example, if the "hardware" on the owner's car can literally be pierced with a finger, then this will be considered the very end-to-end repair. With a simple focus of rust, there is a high probability of refusal in warranty service... In this sense, the owners of European brands are more fortunate, whose manufacturers are very careful about anti-corrosion treatment, bringing the warranty period up to 10-12 years.
The body, restored after the accident, is discussed separately. Because service repair significantly different from the production, dealers usually take responsibility for the repaired parts. However, the terms of such warranties will differ and the owner should also inquire in advance.
For paintwork, there is only one limitation - the lack of mechanical damage... There will be no complaints about chips and scratches, but places burned out in the sun, traces from high or excessive low temperatures almost certainly attributed to external influences. This also includes peeling spots after winter - the consequences of chemicals on the road. In this case, compensation should be claimed from utilities, and not from a car service.
Manufacturer requirements
It is in the interests of the automaker to protect themselves as much as possible from careless drivers, so they develop a number of specific requirements and restrictions. The most important of them are routine maintenance in official car services with the installation of original spare parts.
No matter how much the car owner wants to save money, do something on his own, for the warranty period all manipulations will have to be carried out exclusively by the dealer.
The prices that the drivers are so surprised at during the service are not justified by the impudence of dealers - they themselves are forced to report to the head divisions, to the automaker for fulfilling contractual obligations. And the sanctions applicable to them for claims from the consumer for poor quality service will be severe.
In addition, as any modern car consists almost entirely of electronics, all of its data must be read and updated by means of a diagnostic system available only from an authorized dealer. Otherwise, the oil change unconfirmed by the computer will not be accepted by the car, which will persistently signal its owner about the "error".
Not visiting routine maintenance, interference with the vital systems of the car by an artisanal method, the installation of non-original spare parts can lead to the fact that the dealer will void the factory warranty.
In automotive practice, there are often cases when the buyer deliberately refused the warranty, and after a while parted with a significant amount of money due to elementary ignorance of the requirements for operating his car. Therefore, this is the second most important requirement of the manufacturer. For example, for robotic boxes there is a mandatory "neutral" during stops, it is recommended manual control and relaunching is required when switching.
But Russian motorists rarely listen to the wishes of the automaker and are controlled with the transmission in the same way as with a conventional "automatic". This leads to very quick clutch breakdowns on newly purchased cars and a well-founded refusal of warranty repairs.
The next most popular reason for a dealer's refusal of warranty service due to improper operation is low quality fuel... But here the situation is ambiguous; all other liquids are clearly described in the service book, but recommendations regarding fuel are expressed only in octane number, which allows you to vary this data in your own way.
Therefore, if a guarantee is denied, which will almost certainly follow, the car owner will have to resort to the help of an expert or even a lawyer to prove his own innocence. In this case, you need to know your rights and legal requirements... If a dealer refuses service, he must clearly justify his reasoning. And the owner of the car - to check the points of "incorrect operation" with those prescribed in the service contract. If those are not specified in the documents, you can safely sue for an unjustified refusal of a guarantee.
Tuning your car
A separate situation that also refers to the wording "misuse".
On the one hand, most often they threaten with a loss of warranty, and not always legitimately, for interfering with alarm systems, parking sensors and other electronic devices.
On the other hand, the dealer can be understood, since too often, after an incompetent intervention in the technique, the wiring caught fire, thereby destroying the car forever. Who, in this case, will be responsible for the breakdown?
Car owners with weak motors they like to do chipping. But the artificial increase in power and torque knocks down all other settings of the car's mechanisms. This entails increased loads, wear of the engine and transmission, as well as the rest of the units involved in the process. Therefore, if such actions are detected, the dealer immediately deprives the warranty service.
How to Avoid Warranty Conflict
- Self-understand and study warranty conditions, requirements and obligations before purchasing a car.
- Operate the vehicle exclusively in accordance with the relevant instructions.
- Do not interfere with the operation of mechanisms, do not experiment with tuning, do not install additional equipment.
