The fast pace of our life, bustle, plans and attempts to be in different places at the same time can cause a passenger in a hurry to forget his luggage, bag or things. During the trip, vigilance decreases slightly. What to do in this case?
Don't panic!
The main thing in this situation is not to panic. You need to concentrate and remember the number of the bus, the driver. Mostly other passengers report similar finds. This means that soon your things will be with you.
Contact the dispatcher
If you took a ticket through the ticket office, you should contact the dispatcher and explain the situation, she knows how to find the bus driver. Sometimes forgotten items are returned directly to the station to the lost or forgotten items storage room. In this case, you will need to write a statement to return.
What to do if you left your belongings on the bus:
- Save your ticket, remember which bus you took;
- Remember the distinctive features of the loss;
- Call the station for more information;
- Determine the schedule of the bus you were traveling on and ask the driver about the luggage.
Look for a driver
Be optimistic, if you have forgotten a thing or luggage, this does not mean that you will certainly say goodbye to them. Your loss will be discovered either by other passengers or by the driver himself. The latter must be looked for in order to find out all the information from him. Surely, they already know how to act in such situations. Passengers often forget their belongings. Umbrellas, bags, gloves, they lose documents, they forget their handbags.
Do not lose your vigilance
Remember that if you have forgotten things in any public transport, they are handed over to a specialized warehouse of forgotten things. First you can go there. The sooner you realize that you are missing and start looking for it, the more likely you are to find your belongings.
Forget TV on the bus! Think of the category of fantasy? But no. And there have been such cases in Khabarovsk, they told us in the control room. This is, of course, an exception. Much more often the townspeople leave glasses, gloves, scarves and ... food in the transport.
“Last year, two men forgot a TV set in the bus,” they told us in the control room of the Khabarovsk interbranch navigation and information center. - Small, in a box. They put it next to the seat, and, apparently, started talking to each other, got off at their stop. Everything worked out, we remembered the loss in a timely manner, contacted us, and we were the carrier. The TV was returned.
And there was also an interesting case on the eve of March 8, dispatchers recall. The man bought his wife a laptop as a gift and safely left it in the bus. He did not remember the side number of the car, but he remembered about the gift for his wife only a few hours later, he called the control room. They say the poor fellow never found his laptop. Some of the passengers most likely found him earlier.
By the way, according to dispatchers, townspeople forget about things in the salons less often, but their number grows unchanged with the onset of autumn and winter. Scarves, gloves, hats, bags with replaceable shoes - forgetful citizens leave them on their seats, and just drop them in the hustle and bustle. In the summer, glasses, books, magazines, children's caps and sandals are in the lead on the list of lost items.
- It happens that food is forgotten. For example, food containers, pies and rolls. A couple of times we found whole bags of groceries in the salon. Apparently, someone was returning home from the store, ”recalls Marina Belenkaya, the conductor of route No. 8. - We usually carry these things with us during the day, suddenly the owner will return. If not, throw it away - the food goes bad.
Meanwhile, in half of the cases, according to the conductors, the owners still manage to find their belongings - they catch up with the bus if they immediately remember about the loss or contact the carrier and pick up their luggage in the garage where the bus sleeps. It also happens the other way around, things find their owners. So, according to the dispatchers, if someone's documents and a phone are found in the cabin, they are sure to try to contact the owner or try to find him through social networks. Thus, we have already managed to return several mobile phones.
Nevertheless, most people do not know where to go if they left the necessary thing in public transport - a trolleybus, bus or minibus, because there is no general service for finds in Khabarovsk.
“In general, things forgotten in buses, trams and trolleybuses, if noticed by a conductor or a driver, are handed over to the carrier - a private entrepreneur or to the MUP“ GET ”, - explained in the dispatch office. - If something was left in the cabin, you should call the Khabarovsk Interindustry Navigation and Information Center at 91-02-07, tell the route, the side number of the bus and the date of the trip. We will let you know whose route it was, and then the owner will have to contact the carrier on their own and find out about the forgotten thing from him.
You can report items forgotten or found in transport by calling 32-85-02, 45-73-15 and 46-12-45.
However, it happens that forgotten things do not reach the driver or conductor at all. As with a laptop, they can be picked up by another passenger. Then, of course, the chances of finding gloves, a bag or a gadget are minimal. Unless the finder will publish an ad on the Internet. Today there are several thematic groups in different social networks.
- "I won't give up my passport!" - Rules of deposit at rental points ”, read the material.
Since the beginning of the year, passengers have forgotten their belongings in the cabins of buses, trolleybuses and trams 323 times. Among the most common finds are bags and bags with personal belongings, school backpacks, umbrellas, hats and gloves.
Forgotten items are a common cause of public transport delays. To check them, they call the operational services, which ensure security. This year, buses, trolleybuses and trams have stopped for a total of more than 27 hours due to belongings left by passengers.
Mosgortrans regularly instructs drivers on how to behave in emergency situations, including when an ownerless item is found in the cabin. “At the same time, we ask all users of city transport to be attentive to their property while traveling, and if you find left things in a bus, tram or trolleybus, immediately inform the driver about it,” said Evgeny Mikhailov, General Director of Mosgortrans.
How and where to findthings lost in transport?
On the bus, trolleybus, tram
If you have lost something in ground transport, you need to contact the dispatcher of the fleet or depot route. The driver hand over forgotten things at the terminal station. As a rule, every other day from the control room of the park or depot they are sent to the central warehouse of forgotten things of Mosgortrans. For storage here they take a fee - 12 rubles 46 kopecks per day for one place.
To get something forgotten, you need to write a statement indicating the date, approximate time of loss and route number of ground public transport, as well as a short description of the item and give it to the employee of the forgotten things warehouse. You must have an identity document with you. Lost wallets will also be returned at the warehouse, and the money at the checkout. Passports and other documents are transferred according to the inventory to the office of the Central Internal Affairs Directorate. Within three days, the warehouse employee tries to contact the owner of the passport or other documents, which can be used to establish the owner's contact information.
In a minibus
The things left on the buses of OJSC “Group“ Autoline ”" end up in the forgotten things warehouse. The application can be sent on the company's website. Upon receipt, all payments due to the company must be paid (for storage, packaging, transportation at the rate of found baggage and publication of an advertisement, if any) and issue a receipt for the items. Documents remain in the warehouse for five days, things - for three months. When the storage period of documents expires, they are transferred to the lost and found documents of the Main Internal Affairs Directorate of Moscow on Novoslobodskaya Street, house 57/65.
In the underground
Items found in carriages, at stations and in lobbies are sent to the storage of forgotten things. They are stored for three months, and then transferred to the State Fund. Forgotten personal documents (passport, policy, driver's license, student ID, etc.) are immediately handed over to the police.
The Moscow Metro wants to create a search for forgotten things. The search request can be left on the subway portal.
On trains and aeroexpress trains
Forgotten things are handed over to the head of the station or the station of the final destination of the train. In case of loss, you must contact the station attendant. Aeroexpress publishes information about things found on trains on Instagram or in the permanent Lost & Found section on the company's pages in
Standing at the bus stop, looking after the departing flight and realizing that there are some important things left inside, most people are seized with fear or panic. Especially if there were some values inside. But panic is always the enemy of the right decision.
Therefore, the first thing to do, puzzling over that " what if I left my things on the bus? "- pull yourself together and stop panicking. Most likely, things will simply reach the terminal station, where the driver will find them, handing over to the dispatcher or reporting the fact of loss.
The most obvious option is to catch up with the vehicle at one of the stops or even at the terminal station and pick up forgotten things. However, in this case, there is a risk that someone else will take them. Therefore, even if the bus is still visible in the distance, you need to try to remember its number, and call back the call center of the transport company, describing the situation. In most cases, the problem can be solved at this stage - the dispatcher will contact the driver and inform him about the lost things, which can then be picked up.
What if I forgot things and didn't remember right away?
If it was not immediately possible to remember the loss of things, the chance to return what was lost is much lower. But still not zero. Sometimes, even very valuable things can be returned a day or two after they were lost on the bus. For this you need:
- immediately after detecting a loss, contact the traffic dispatcher and describe the situation;
- try to remember the time of the flight, the appearance of the driver, the stop at which things were forgotten, and as many details as possible;
- the color, make, model, dimensions or number of the bus will greatly speed up the search - all the details that will help the dispatcher understand which flight is being discussed.
Often you will have to go to the transport service depot and write an application for things. And for valuable things, you may also need a document confirming the right to own them (for example, a purchase receipt).
In any case, if you act according to plan and understand, what to do if you left things on the bus, then it will be much easier to recover what was lost.
